C110006G - Negotiating Service Level Objectives and Identifying Supporting Service Level Indicators
This module introduces Service Level Objective (SLO) and Service Level Indicator (SLI) concepts for Site Reliability Engineers.
- Understand the aspects of negotiating Service Level Objectives (SLOs)
- Learn to identify Service Level Indicators (SLIs) that support SLOs
This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.
Module Introduction
- Topic 1: Negotiating Service Level Objectives (SLOs)
- Topic 2: Identifying supporting Service Level Indicators (SLIs)
Module Summary
Before starting this curriculum, the target audience should understand:
- System Thinking
- DevOps practices
- Cloud Architecture
- Software engineering principles
- System administration
- Network and OSI model
- Networking and security practices for IBM Cloud
- Incident management
- Root cause analysis
The target audience should also be able to:
- Proficiently write code
- Create run books as a reference
- Make system components serviceable
- Interpret data and statistics to determine actions
- Use LogDNA, SysDig, Grafana, Prometheus, Kibana
- Interpret schematics
- Drive incidents to resolution
- Remediate underlying sources of unreliability
- Create and configure VMs
- Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
- Create and configure Containers using OpenShift
- Create and configure Serverless applications
- Configure for high availability and scalability
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