C110006G - Negotiating Service Level Objectives and Identifying Supporting Service Level Indicators

Before starting this curriculum, the target audience should understand:

• System Thinking
• DevOps practices
• Cloud Architecture
• Software engineering principles
• System administration
• Network and OSI model
• Networking and security practices for IBM Cloud
• Incident management
• Root cause analysis

The target audience should also be able to:

• Proficiently write code
• Create run books as a reference
• Make system components serviceable
• Interpret data and statistics to determine actions
• Use LogDNA, SysDig, Grafana, Prometheus, Kibana
• Interpret schematics
• Drive incidents to resolution
• Remediate underlying sources of unreliability
• Create and configure VMs
• Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
• Create and configure Containers using OpenShift
• Create and configure Serverless applications
• Configure for high availability and scalability