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C110006G - Negotiating Service Level Objectives and Identifying Supporting Service Level Indicators

Overview

Duration: 1 day

This module introduces Service Level Objective (SLO) and Service Level Indicator (SLI) concepts for Site Reliability Engineers.

Objectives

  • Understand the aspects of negotiating Service Level Objectives (SLOs)
  • Learn to identify Service Level Indicators (SLIs) that support SLOs

Audience

This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.

Content

Module Introduction

  • Topic 1: Negotiating Service Level Objectives (SLOs)
  • Topic 2: Identifying supporting Service Level Indicators (SLIs)

Module Summary

Prerequisites

Before starting this curriculum, the target audience should understand:

  • System Thinking
  • DevOps practices
  • Cloud Architecture
  • Software engineering principles
  • System administration
  • Network and OSI model
  • Networking and security practices for IBM Cloud
  • Incident management
  • Root cause analysis

The target audience should also be able to:

  • Proficiently write code
  • Create run books as a reference
  • Make system components serviceable
  • Interpret data and statistics to determine actions
  • Use LogDNA, SysDig, Grafana, Prometheus, Kibana
  • Interpret schematics
  • Drive incidents to resolution
  • Remediate underlying sources of unreliability
  • Create and configure VMs
  • Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
  • Create and configure Containers using OpenShift
  • Create and configure Serverless applications
  • Configure for high availability and scalability

Certification

Schedule





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