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C110004G - Lab Exercise: Incident Analysis and Developing a Balanced Action Plan to Mitigate

This lab enables you to apply knowledge learned in the Identifying Root Causes for Past Incidents module.

Duration: 1.0 day

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Objectives

  • Build skills in identifying root cause problems in cloud environments
  • Learn to develop a balanced action plan

Content

Topic 1: Identifying Root Causes for Past Incidents and Developing a Balanced Action Plan to Mitigate Future Incidents

Audience

This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.

Prerequisites

Before starting this curriculum, the target audience should understand:

  • System Thinking
  • DevOps practices
  • Cloud Architecture
  • Software engineering principles
  • System administration
  • Network and OSI model
  • Networking and security practices for IBM Cloud
  • Incident management
  • Root cause analysis

The target audience should also be able to:

  • Proficiently write code
  • Create run books as a reference
  • Make system components serviceable
  • Interpret data and statistics to determine actions
  • Use LogDNA, SysDig, Grafana, Prometheus, Kibana
  • Interpret schematics
  • Drive incidents to resolution
  • Remediate underlying sources of unreliability
  • Create and configure VMs
  • Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
  • Create and configure Containers using OpenShift
  • Create and configure Serverless applications
  • Configure for high availability and scalability

Certification

product-certification

Course Benefits

product-benefits
  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges
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