C110003G - Incident Analysis and Developing a Balanced Action Plan to Mitigate

The Incident Analysis and Developing a Balanced Action Plan to Mitigate module covers how to identify contributing factors for past incidents. The module discusses how to develop a balanced action plan to mitigate these issues to prevent them from reoccurring in the future.

Duration: 1.0 day

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  • Identify root causes and contributing factors of common cloud adoption problem
  • Understand the components of a balanced action plan
  • Describe the notion of prioritizing actions that reduce technical debt
  • Learn the top strategies used by SREs to improve reliability across the Software Development Life Cycle (SDLC)


Module Introduction

  • Topic 1: How to Identify the Contributing Factors of a Problem Resulting from Cloud Adoption
  • Topic 2: Identify the Components for a Balanced Action Plan
  • Topic 3: Describe the Prioritization of Actions Towards the Reduction of Technical Debt
  • Topic 4: Enumerate the Strategies to Improve Reliability Across the Entire SDLC

Module Summary


This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.


Before starting this curriculum, the target audience should understand:

  • System Thinking
  • DevOps practices
  • Cloud Architecture
  • Software engineering principles
  • System administration
  • Network and OSI model
  • Networking and security practices for IBM Cloud
  • Incident management
  • Root cause analysis

The target audience should also be able to:

  • Proficiently write code
  • Create run books as a reference
  • Make system components serviceable
  • Interpret data and statistics to determine actions
  • Use LogDNA, SysDig, Grafana, Prometheus, Kibana
  • Interpret schematics
  • Drive incidents to resolution
  • Remediate underlying sources of unreliability
  • Create and configure VMs
  • Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
  • Create and configure Containers using OpenShift
  • Create and configure Serverless applications
  • Configure for high availability and scalability



Course Benefits

  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges
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