EXIN DevOps

EXIN-SIAMP : SIAM Professional

Course Duration

3 Days

Delivery

ILT/VILT

Overview

Overview Course Curriculum Training Schedule Exam & Certification FAQs

To thrive in the digital era, organizations must focus on their customers and their experiences. The increasing reliance on technology requires effective management of supplier ecosystems. The Service Integration and Management (SIAM™) model addresses the complexities of managing multiple suppliers, integrating them seamlessly to provide a single business-facing IT-organization.

As a result of this increased importance of SIAM, ISO/IEC published part 14 of ISO/IEC 20000: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1. This is not exam literature.

The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. The certification covers themes such as the process of assigning the different roles and responsibilities, onboarding organizations into the SIAM ecosystem, and offboarding incumbent providers. It also includes the operation of a SIAM ecosystem and its continuous improvement. A candidate who successfully completes the EXIN SIAM™ Professional certification can analyse, plan, build and inspect a multi-service provider environment.

What You'll Learn

Module 1: Discovery and Strategy
Module 2: Plan and Build
Module 3: Implement
Module 4: Run and Improve
Module 5: SIAM Practices Across the Stages

Who Should Attend

This certification is aimed at professionals who have an interest in the practices of Service Integration and Management (SIAM) or want to apply or improve this methodology in an organization. The content of this certification is appropriate for employees of customer organizations who will commission SIAM models, employees who provide retained capabilities in a customer organization, service integrators, and service providers working within a SIAM ecosystem.

The target group includes, but is not limited to:

Organizational change managers
Business relationship managers
Contract managers
Service architects
Project managers
Service managers and practitioners
SIAM consultants

Prerequisites

PMP or ITIL4 Foundation is highly recommended but not necessary.

Learning Journey

Coming Soon...

Module 1: Discovery & Strategy

Learning Objectives:

Interpret the characteristics and governance framework of a SIAM ecosystem.
Analyze the current situation, including services, providers, and capabilities.
Identify influences for sourcing approaches and SIAM model selection.
Interpret strategic drivers, critical success factors, and principles for roles and responsibilities.
Develop a SIAM strategy and business case while maintaining organizational buy-in.

Module 2: Plan & Build

Learning Objectives:

Design a detailed SIAM model with defined roles, responsibilities, and structures.
Select appropriate sourcing, performance measurement, and collaboration models.
Plan a SIAM implementation, including onboarding, tooling, and integration strategies.
Address organizational change challenges related to SIAM adoption.

Module 3: Implement

Learning Objectives:

Compare and select suitable implementation approaches (big-bang or phased).
Manage the transition to the approved SIAM model.
Apply effective methods for influencing morale and motivation during organizational change.

Module 4: Run & Improve

Learning Objectives:

Operate and continuously improve a SIAM ecosystem.
Analyze structural elements and performance at multiple levels.
Apply mechanisms for issue resolution, assurance, and compliance.

Module 5: SIAM Practices Across the Stages

Learning Objectives:

Apply SIAM principles and best practices across all roadmap stages.
Integrate governance, performance management, and continual improvement throughout the lifecycle.

EXIN SIAM Professional Certificate

Frequently Asked Questions (FAQs)

Why get EXIN certified?

EXIN certifications validate your expertise in critical IT and digital disciplines, such as IT Service Management (ITSM), Agile, Information Security, and Data Protection.
These certifications demonstrate your commitment to best practices and continuous learning, making you a valuable asset in the ever-evolving digital landscape.
EXIN-certified professionals enjoy enhanced career prospects, increased earning potential, and the recognition that comes with mastering industry-leading methodologies.
What to expect for the examination?

EXIN certification exams are designed to assess your knowledge and understanding of the specific subject matter.
Exam formats may include multiple-choice questions, scenario-based questions, or practical exercises, depending on the certification level and track.
Note: Certification requirements and policies may be updated by EXIN from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
How long is EXIN certification valid for?

The validity period for EXIN certifications varies depending on the specific certification.
Note: Certification requirements and policies may be updated by EXIN from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
Why take this course with Trainocate?

Here’s what sets us apart:
- Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).
- Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.
- Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.
- Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.
- Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.
- Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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EXIN-SIAMP : SIAM Professional

What You'll Learn

Who Should Attend

Prerequisites

Learning Journey

Frequently Asked Questions (FAQs)

Why get EXIN certified?

What to expect for the examination?

How long is EXIN certification valid for?

Why take this course with Trainocate?

Keep Exploring

Course Curriculum

Training Schedule

Exam & Certification

Frequently Asked Questions

Improve yourself and your career by taking this course.

More Courses By EXIN

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