DevOps

CASM : Certified Agile Service Manager®

Course Duration

2 Days

Delivery

ILT VILT

Overview

Overview Course Curriculum Training Schedule Exam & Certification FAQs

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL®, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value. Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done. This course positions learners to successfully complete the Certified Agile Service Manager exam.

What You'll Learn

On completion of this course, the following learning outcomes will be achieved:

What does it mean to “be agile?”
The Agile Manifesto, its core values, and principles
Agile concepts and practices including ITSM, Kanban, Lean an DevOps
Learn about SCRUM from a product and process perspective
Agile thinking and values into service management
Scrum roles, artifacts, and events as it applies to both products and processes

Two aspects of Agile Service Management:

Agile Process Improvement
Agile Process Design

Who Should Attend

The target audience for this course are:

Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiation
Internal and external suppliers process stakeholders

Prerequisites

There are no prerequisites to attending the Certified Agile Service Manager course or for sitting the certification examination. Familiarity with IT Service Management processes and concepts is advantageous.

Pre-class reading resources “Agile Service Management Guide” and “Scrum Guide” is recommended but not mandatory prior to the course

Learning Journey

Coming Soon...

Why Agile?

The IT challenge today
What does it mean to "be agile"?

What is Agile?

The Agile Manifest
Agile principles
What does it take to "be agile"?

Agile practices

Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery

What is Agile Service Management?

Definition and value
Two aspects of Agile SM
Agile Process Design
Agile Process Improvement

Process design basics

The elements of a process
The 10 steps of processdesign
An Agile approach to process design
Characteristics of an Agile Process
How much is "just enough"
Minimum Viable Product

Scrum Basics

Scrum pillars, values, and components
Scrum Roles
Scrum Artifacts
Scrum Events
Definition of Done

Scrum Basics

Agile Process Improvement audits

The Process Backlog as a CSI Register

CSI Sprints and Plan-Do-Check-Act

Agile Service Management technologies

Aligning Agile SM and Agile software development

Getting started with Agile Service Management

Participants who successfully complete the course and pass the examination will be recognized as a Certified Agile Service Manager issued and governed by DevOps Institute. Learners who do not attain a passing score for the examination would be awarded a course attendance certificate only.

Frequently Asked Questions (FAQs)

Why get DevOps Institute certified?

DevOps Institute certifications validate your knowledge and expertise in the principles, practices, and tools of DevOps.
These certifications demonstrate your commitment to continuous learning and improvement in this rapidly evolving field.
What to expect for the examination?

DevOps Institute certification exams assess your understanding of key DevOps concepts and your ability to apply them in real-world scenarios.
Exam formats may include multiple-choice, multiple-response, and scenario-based questions.
Note: Certification requirements and policies may be updated by DevOps Institute from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
How long is DevOps Institute certification valid for?

The validity period of your DevOps Institute certification depends on the platform where you obtained it.
Generally, most DevOps Institute certifications are valid for two years from the date of passing the exam.
Note: Certification requirements and policies may be updated by DevOps Institute from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
Why take this course with Trainocate?

Here’s what sets us apart:
- Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).
- Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.
- Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.
- Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.
- Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.
- Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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