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IUM - Implementing Cisco Unified Messaging v8.0


Duration: 5.0 days
The aim of the IUM - Implementing Cisco Unified Messaging v8.0course is to produce competent system engineers for the Cisco Unity product. Upon completion of this 3-day course, you will be able to install, upgrade, configure, maintain and troubleshoot new and existing Cisco Unity installations. It is the second class in a two-class series, the first being Administering Cisco Unified Messaging (AUM).


  • Determine the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system, given the hardware specification for a computer messaging system of a stated capacity
  • Select the correct components, install the software following the recommended installation sequence and verify proper operations
  • Choose the correct integration type from a given set of specific components, and describe the steps that are needed to complete the integration
  • Select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication for a given server type
  • Use appropriate Cisco Unity tools and utilities to describe and address specific system maintenance, diagnostics, troubleshooting, and reporting problems


This course is primarily intended for:

  • IPC Advanced Channel partners (Field Engineer and System Engineer role): Personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
  • Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment

Others who would find this course useful include:

  • Channel Partner SEs: Personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
  • Cisco SEs: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment


Days 1 and 2 AUM Cisco Unified Messaging Overview

  • Introducing Cisco Unity
  • Understanding Unified Messaging Integrations
  • Understanding Cisco Unity Standard System Features
  • Understanding Cisco Unity Standard User Features
  • Understanding Cisco Unity Optional Features

Cisco Unified Messaging General Setup

  • Using Cisco Unity
  • Using the Cisco Unity Administrator
  • Setting Up Cisco Unity

Cisco Unified Messaging Subscriber Configuration

  • Configuring Global Subscriber Settings
  • Configuring Subscriber Accounts and Settings
  • Using Call Handlers and Interview Handlers

Cisco Unified Messaging System Monitoring and Maintenance

  • Monitoring a Cisco Unified Messaging System
  • Maintaining a Cisco Unified Messaging System
  • Managing Cisco Unified Messaging System Reporting


  • Lab 2-1: Setting up Cisco Unity
  • Lab 3-1: Preparing to Add Subscribers
  • Lab 3-2: Working with Subscribers
  • Lab 3-3: Creating an Audiotext Application
  • Lab 3-4: Configuring Emergency Dial-Outs
  • Lab 3-5: Using the Cisco Unity Message Monitor
  • Lab 4-1: Performing Unity System Monitoring and Maintenance

Days 3 to 5 IUM Cisco Unified Messaging System Hardware

  • Identifying Unified Messaging Server Hardware and Software
  • Describing Unified Messaging Architecture
  • Installing Cisco Unity Messaging Software
  • Upgrading Cisco Unified Messaging Software

Unified Messaging Integrations

  • Cisco Unified Messaging Integrations
  • Integrating Cisco Unity with Cisco Unified Communications Manager
  • Integrating Cisco Unity with PIMG or TIMG

Unified Messaging Networking

  • Cisco Unity Networking
  • Understanding Message Transfer and Directory Replication
  • Understanding Network Subscribers
  • Understanding Digital Networking
  • Understanding VPIM Networking
  • Understanding AMIS Networking
  • Understanding Cisco Unity Bridge Networking

Unified Communications Maintenance and Utilities

  • Using Cisco Unity Administration Tools
  • Using Cisco Unity Audio Management Tools
  • Using Cisco Unity Diagnostic Tools
  • Understanding Disaster Recovery and Cisco Unity
  • Providing Redundancy by Implementing Failover in Cisco Unity


  • Lab 2-1: Installing Cisco Unified Communications Software for Exchange
  • Lab 4-1: Configuring Digital Networking
  • Lab 4-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
  • Lab TS-1:Troubleshooting - Various Trouble Tickets


  • A working knowledge of Microsoft Windows 2003
  • A working knowledge of Microsoft Exchange Server 2003
  • Features, benefits, and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred)
  • Attendance at AUM or equivalent knowledge


This course is part of the following Certifications:


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