Module 1: HCS Architecture and Models
- Describe the high level on boarding process for HCS customers
- Describe the relationships among Cisco UCDM, Hosted Collaboration Mediation Fulfillment (HCM-F), and applications in an HCS deployment
- Describe the high-level licensing model for HCS deployments
Module 2: Cisco UCDM Initial Configuration
- Describe the hierarchy structure used by UCDM to partition and provision customers
- Describe and demonstrate how to add and synchronize the HCM-F from UCDM
- Describe and demonstrate how to create and manage the Provider on UCDM
- Describe and demonstrate how to create and manage a reseller and customer on the UC devices
Module 3: Provisioning UC Devices
- Describe the provisioning of dedicated and multitenanted UCM, IM&P, and Cisco Unity® applications as well as provisioning Cisco WebEx® cloud services
- Describe and demonstrate how to create a network device list in UCDM
Module 4: Dial Plan
- Describe how internal calls are routed and the types of dial plans preconfigured in UCDM
- Describe how external calls are classified and normalized before class of service (CoS) is applied.
- Describe how CoS mechanisms are applied
- Describe how calls are routed
- Describe and configure numbering plans
- Describe and configure voice mail services
Module 5: Subscriber Management
- Describe and configure entitlement for a specific customer requirement
- Add users and manage subscriber services, lines and devices
- Access and operate the self-service portal
Module 6: Customization
- Describe the relationship between a user and a role, and the component parts of a role including access control profiles, menu layouts, landing pages, themes, HCS components, hierarchy types, and role type
- Describe how to customize access control profiles, menu layouts, landing pages and themes
Module 7: User Management
- Explain the types of users in UCDM
- Describe the options for creating users in UCDM
- Describe the options for authenticating users in UCDM
- Describe how single sign on (SSO) works and how it is configured in UCDM
Module 8: Bulk Loading and Deleting
- Bulk load data from HCS Intelligent Loader (HIL)
- Describe how to bulk load data directly in UCDM
- Delete hierarchy and describe the consequences of a cascade delete on an HCS implementation
Lab Outline
- Lab 1: Preparing Cisco UCM
- Lab 2: HCM-F and Provider Configuration
- Lab 3: Resellers and Customers
- Lab 4: Devices
- Lab 5: Customer and Site Dial Plans
- Lab 6: Class of Service
- Lab 7: Call Routing
- Lab 8: Number Assignment
- Lab 9: Voice Mail
- Lab 10: Entitlement
- Lab 11: Subscriber Management
- Lab 12: Customization
- Lab 13: LDAP
- Lab 14: Bulk Upload
- Lab 15: Cascade Delete
- Lab 16: Case Study