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Overview

The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.

This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco® Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification.
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What You'll Learn

After taking this course, you should be able to:

  • Describe the role of the Customer Success Manager
  • Describe the tools that the Customer Success Manager uses to ensure customer experience
  • Describe the lifecycle approach to customer experience

Who Should Attend

  • Individuals preparing for the Cisco Customer Success Manager Specialist certification 
  • Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
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Prerequisites

This course has no formal prerequisites, but we recommend that you have:
  • Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

Learning Journey

Coming Soon...

  • Transition to Subscription Economy
  • Customer and Industry Trends
  • Defining Customer Success and the CSM Role
  • Engaging the Customer for Success
  • Engaging the Customer for Success
  • Addressing Barriers
  • Customer Success Management Activities
  • Success Plan Elements
  • Customer Success Management Activities

Frequently Asked Questions (FAQs)

  • Why get Cisco certified?

    Cisco certifications validate your expertise in networking and cybersecurity, making you a sought-after professional in the IT industry.

    These globally recognized credentials demonstrate your ability to design, implement, and manage complex networks, enhancing your career prospects and earning potential.

    Cisco-certified professionals are highly valued by employers worldwide for their knowledge and skills in managing critical infrastructure and ensuring secure communications.

  • What to expect for the examination?

    Cisco offers a wide range of certification exams, catering to various levels of expertise and specializations.

    The exams typically consist of multiple-choice questions, simulations, and sometimes lab exercises. Exam formats and content vary depending on the specific certification level and track you choose.

    Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Cisco certification valid for?

    Most Cisco certifications are active for three years from the date you earn the certification.

    You can recertify at any time during the active period by re-taking the exam for your existing certification, advancing to the next level of certifications, earning Continuing Education credits, or a combination of both.

    Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Course Curriculum

Course Curriculum

Training Schedule

Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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Improve yourself and your career by taking this course.

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