Home > Vendors > cisco > cucm

CUCM - Deploying Cisco Unified Communications Manager 8.0 Boot Camp


The CUCM - Deploying Cisco Unified Communications Manager 8.0 Boot Camp instructor-led course offered by High-Touch Delivery Learning Services teaches students how to integrate Cisco® Unified Communications Manager into a network to meet voice and data requirements. Extensive practical labs offer opportunities to learn by providing exercises to select, configure, and troubleshoot Cisco Unified Communications products such as Communications Manager (formerly named Call Manager), Cisco Analog Phone Gateways, digital signal processor (DSP) resources, Cisco IOS® Software gatekeeper, Media Gateway Control Protocol (MGCP), H.323 gateways and SIP gateways. Features new to version 8.6 are Session Manager Edition (SME), Service Advertisement Framework (SAF), Call Control Discovery (CCD), and Cisco Unified Border Element.


  • Identify installation options for Cisco Unified Communications Manager
  • Implement Cisco IP phones and features
  • Describe and implement advanced user features available in a Cisco Unified Communications Manager solution
  • Implement voice gateways using Skinny Client Control Protocol (SCCP), Media Gateway Control Protocol (MGCP), H.323 Protocol, and Session Initiation Protocol (SIP)
  • Configure dial plans to enable routing calls, accessing features, and controlling access
  • Explain gatekeeper functions, configure a gatekeeper-controlled intercluster trunk (ICT), and establish gatekeeper resiliency using Gatekeeper Update Protocol (GUP)
  • Implement advanced call routing features, including Call Admission Control (CAC), Automatic Alternate Routing, and Gatekeeper CAC
  • Configure a voice deployment to implement SME, SAF, and CCD
  • Implement Cisco Unified Border Element in a voice deployment
  • Configure Survivable Remote Site Telephony (SRST)
  • Utilize media resources for music on hold, transcoding, and other features
  • Identify and use common Cisco Unified Communications Manager troubleshooting and network monitoring tools


  • System engineers
  • Technical support personnel
  • Channel partners, resellers


Module 1: Introduction to Cisco Unified Communications Manager
  • Lesson 1: Exploring Cisco Unified Communications Solutions
  • Lesson 2: Installing, Upgrading, and Maintaining CUCM
  • Lesson 3: Configuring CUCM Systemwide Functions
  • Lesson 4: Provisioning Cisco IP Phones and User Features
Module 2: Implementing UC Gateways
  • Lesson 1: Examining Cisco UC Gateways
  • Lesson 2: Implementing Analog Voice Gateways with SCCP
  • Lesson 3:Implementing MGCP Gateways
  • Lesson 4: Implementing H.323 Gateways
  • Lesson 5: Implementing SIP Gateways
  • Lesson 6: Implementing Cisco Unified Border Element
Module 3: Dial Plans and Advanced Call Routing
  • Lesson 1: Understanding and Implementing Dial Plans
  • Lesson 2: Implementing Intercluster Trunks
  • Lesson 3: Implementing Class of Service
  • Lesson 4: Implementing Call Admission Control
  • Lesson 5: Implementing Survivable Remote Site Telephony (SRST)
  • Lesson 6: Implementing Cisco Unified Border Element
Module 4: Media Resources and Advanced Unified Communications
  • Lesson 1: Implementing Media Resources
  • Lesson 2. Configuring Advanced User Features and Administration

Module 5: Monitoring and Troubleshooting CUCM Systems

  • Lesson 1: Troubleshooting CUCM
  • Lesson 2: Implementing Call Detail Records
Module 6: Scaling Unified Communications
  • Lesson 1: Configuring Session Manager Edition (SME)
  • Lesson 2: Configuring Service Advertising Framework (SAF)
  • Lesson 3: Configuring Call Control Discovery (CCD)
Lab Outline:
  • Lab 1-1: Exploring the Lab Access and Topology
  • Lab 1-2: Initial CUCM Server Setup
  • Lab 1-3: Configuring CUCM Systemwide Parameters
  • Lab 1-4: Provisioning Cisco IP Phones
  • Lab 1-5: Verifying Call Processing Redundancy
  • Lab 1-6: Implementing Advanced User Features
  • Lab 2-1: Configuring SCCP Gateways
  • Lab 2-2: Configuring MGCP Gateways
  • Lab 2-3: Configuring H.323 Gateways
  • Lab 2-4: Configuring SIP Gateway
  • Lab 2-5: Configuring Cisco Unified Border Element (CUBE)
  • Lab 3-1: Adding Route Patterns
  • Lab 3-2: Configuring an H.323 Intercluster Trunk
  • Lab 3-3: Configuring SIP Intercluster Trunks
  • Lab 3-4: Configuring Class of Service
  • Lab 3-5: Configuring PLAR Applications
  • Lab 3-6: Configuring Intercom Features
  • Lab 3-7: Configuring Route Plan Reports
  • Lab 3-8: Configuring CAC and AAR
  • Lab 4-1: Configuring Meet Me Conferencing
  • Lab 4-2: Configuring Transcoder Resources
  • Lab 4-3: Configuring Music on Hold
  • Lab 4-4: Configuring Media Resource Groups and Lists
  • Lab 4-5: Creating User Profiles
  • Lab 5-1: Troubleshooting CUCM


  • CCNA® or CCNP® certification or equivalent experience
  • CCNA Voice® (IIUC course) or CVOICE® or equivalent experience


This course is not associated with any Certification.


Enquire Now
By clicking "Submit", I agree to the Terms Of Use and Privacy Policy