The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.
Start learning today!
Click Hereto customize your Training
Private training brings the classroom or virtual classroom experience to your office or a preferred offsite location. Convenient, practical, and effective training tailored to your company's needs.
If you have multiple locations, please list them in the comments section.
Upon completing this course, the learner will be able to meet these overall objectives: