AUCCE1 - Administering Cisco Unified Contact Center Enterprise v2.0, Part 1

The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources, and tools needed to perform routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Duration: 5.0

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Objectives

Upon completion of this course, you will be able to:
  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Deploy the CVP VXML component in a Unified CCE solution successfully.
  • Generate basic reports using Cisco Unified IC

Content

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR/VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting

Audience

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerequisites

None

Certification

product-certification
This course is part of the following Certifications:
  • Voice / UC
  • Cisco Unified Contact Center Enterprise Specialist

Course Benefits

product-benefits
  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

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