Derivative Works

ACUCM : Cisco Unified Communications Training

Course Duration

4 Days

Delivery

ILT/VILT

Overview

Overview Course Curriculum Training Schedule Exam & Certification FAQs

Administering Cisco Unified Communications Manager (ACUCM) is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

What You'll Learn

Upon completing this course, you will be able to:

Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups

Who Should Attend

The primary audience for this course is as follows:

Phone Network Administrators
Phone Network Engineers
Data System Administrators
Entry-level Network Engineers
Channel Partners/Resellers, Customers, Employees

Prerequisites

The knowledge and skills that you must have before attending this course are:

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment

Learning Journey

Coming Soon...

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephone
- Traditional Voice versus IP Telephony
- Clustering Overview
- Intracluster Communications
- Cisco Unified Communications Manager Clusters
- Clustering Options
- Platform Requirements
Lesson 2: Describing Deployment Models
- Single-Site Deployment
- Centralized Call-Processing Deployment
- Distributed Call-Processing Deployment
- Distributed Single-Cluster Call-Processing Deployment
- Hybrid Call-Processing Deployment
- New Advanced Multicluster Options
Lesson 3: Understanding Advanced Multisite Features
- Need for CAC
- Deploying AAR
- Survivable Remote Site Telephony
- SRST Failover

Module 2: Defining the Basic Configuration

Lesson 1: Logging in to Cisco Unified Communications Manager
- Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
- Logging In to Cisco Unified Operating System Administration and the DRS
- Navigation Menu
- Command-Line Interface
Lesson 2: Examining Basic Server Configuration
- Server Configuration—Eliminating DNS Reliance
- Configuring Enterprise Parameters
Lesson 3: Describing Multilevel Administration
- Configuring Multilevel Administration
- Creating End Users
- Creating Roles
- Creating User Groups
- Assigning Users to User Groups
Lesson 4: Configuring DRS Backup and Restore Procedures
- DRS Backup Procedures
- DRS Restore Procedures

Module 3: User Administration

Lesson 1: Understanding User Configuration
- Understanding User Management
- Configuring Users
Lesson 2: Using the User Web Pages
- Understanding the User Web Pages
- Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Lesson 1: Configuring System Parameter
- Cisco Unified CM Configuration
- Cisco Unified Communications Manager Group Configuration
- Phone NTP Configuration
- Date/Time Group
- Codecs and Regions
- Location Configuration
- Device Pool Configuration
- DHCP Service Configuration
- Device Defaults Configuration
- Clusterwide Parameters
- Licensing
Lesson 2: Supporting Cisco Unified IP Phones
- Cisco Unified IP Phones Overview
- Specialized Cisco Unified IP 7900 Series Phones
- Phone Button Templates
- Softkey Templates
Lesson 3: Exploring Phone Registration and IP Phone Communications
- Cisco Unified IP Phone Registration
- Cisco Unified IP Phone Configuration
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
- Overview of Cisco Unified Communications Manager BAT
- Cisco Unified Communications Manager TAPS

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity
- Organizational Dial Plan
- Trunks
- Gateways
Lesson 2: Creating Route Plans
- Dial Plan Overview
- Route Pattern Overview
- Digit Collection
- Call Routing

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Transition Patterns and Route Filters
- Translation Patterns
- The 9.@ Pattern
- Route Filters
Lesson 2: Implementing Digit Manipulation
- Discard Digits Instruction
- Transformation Masks
- Route Plan Report

Module 7: Class of Control

Lesson 1: Defining Class of Control
- Overview of Class of Control
- Partitions
- CSS Configuration
- PLAR Application
Lesson 2: Using Class of Control Features
- Call Restriction
- Time of Day Routing
- Traditional vs. Line/Device Approach

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources
- Overview of Media Resources
- Conference Bridge
- Media Termination Points
- Transcoder
- Music on Hold
- Annunciator
Lesson 2: Exploring Media Resource Management
- MRG Management
- Configuring MRGs
- Configuring MRGLs

Module 9: Features and Services

Lesson 1: Describing Basic Features
- Call Park
- Call Pickup
- Cisco Call Back
- Shared Lines with Barge and Privacy
Lesson 2: Exploring Hunt Groups
- Hunt Group Overview
- Line Group Configuration
- Hunt List Configuration
- Hunt Pilot Configuration
- Final Forwarding
Lesson 3: Describing Phone Services
- Cisco IP Phone Services
- Cisco Phone Services Configuration

Lab Outline:

Labs are designed to assure learners a whole practical experience, through the following practical activities:

Performing General Administration
Configuring Basic Settings
Backing Up and Restoring the Publisher
Creating and Associating Users
Configuring the System to Support Cisco IP Phones
Using the Cisco Unified Communications Manager BAT
Configuring Basic Dial Plan Elements
Configuring Complex Dial Plan Elements
Implementing Calling Privileges and Restrictions
Configuring Media Resources
Configuring User Features
Configuring Hunt Groups and Call Coverage

This course is not associated with any Certification.

Frequently Asked Questions (FAQs)

Why get Cisco certified?

Cisco certifications validate your expertise in networking and cybersecurity, making you a sought-after professional in the IT industry.
These globally recognized credentials demonstrate your ability to design, implement, and manage complex networks, enhancing your career prospects and earning potential.
Cisco-certified professionals are highly valued by employers worldwide for their knowledge and skills in managing critical infrastructure and ensuring secure communications.
What to expect for the examination?

Cisco offers a wide range of certification exams, catering to various levels of expertise and specializations.
The exams typically consist of multiple-choice questions, simulations, and sometimes lab exercises. Exam formats and content vary depending on the specific certification level and track you choose.
Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
How long is Cisco certification valid for?

Most Cisco certifications are active for three years from the date you earn the certification.
You can recertify at any time during the active period by re-taking the exam for your existing certification, advancing to the next level of certifications, earning Continuing Education credits, or a combination of both.
Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
Why take this course with Trainocate?

Here’s what sets us apart:
- Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).
- Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.
- Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.
- Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.
- Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.
- Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

Keep Exploring

Course Curriculum

Training Schedule

Exam & Certification

FAQs

Frequently Asked Questions

Improve yourself and your career by taking this course.

Enroll Now

More Courses By Cisco

Browse All Courses

ucsec-implementing-cisco-unified-communications-security-v1

Collaboration

ACUCM : Cisco Unified Communications Training

What You'll Learn

Who Should Attend

Prerequisites

Learning Journey

Frequently Asked Questions (FAQs)

Why get Cisco certified?

What to expect for the examination?

How long is Cisco certification valid for?

Why take this course with Trainocate?

Keep Exploring

Course Curriculum

Training Schedule

Exam & Certification

Frequently Asked Questions

Improve yourself and your career by taking this course.

More Courses By Cisco

Implementing Cisco Unified Communications Security v1.0

Implementing Cisco MPLS v3.1

Implementing Cisco Multicast v2.0

Ready to Take Your Business from Great to Awesome?

Request More Information