Module 1: Introduction to IP Telephony
Lesson 1: Exploring IP Telephone
- Traditional Voice versus IP Telephony
- Clustering Overview
- Intracluster Communications
- Cisco Unified Communications Manager Clusters
- Clustering Options
- Platform Requirements
Lesson 2: Describing Deployment Models
- Single-Site Deployment
- Centralized Call-Processing Deployment
- Distributed Call-Processing Deployment
- Distributed Single-Cluster Call-Processing Deployment
- Hybrid Call-Processing Deployment
- New Advanced Multicluster Options
Lesson 3: Understanding Advanced Multisite Features
- Need for CAC
- Deploying AAR
- Survivable Remote Site Telephony
- SRST Failover
Module 2: Defining the Basic Configuration
Lesson 1: Logging in to Cisco Unified Communications Manager
- Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
- Logging In to Cisco Unified Operating System Administration and the DRS
- Navigation Menu
- Command-Line Interface
Lesson 2: Examining Basic Server Configuration
- Server Configuration—Eliminating DNS Reliance
- Configuring Enterprise Parameters
Lesson 3: Describing Multilevel Administration
- Configuring Multilevel Administration
- Creating End Users
- Creating Roles
- Creating User Groups
- Assigning Users to User Groups
Lesson 4: Configuring DRS Backup and Restore Procedures
- DRS Backup Procedures
- DRS Restore Procedures
Module 3: User Administration
Lesson 1: Understanding User Configuration
- Understanding User Management
- Configuring Users
Lesson 2: Using the User Web Pages
- Understanding the User Web Pages
- Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
Lesson 1: Configuring System Parameter
- Cisco Unified CM Configuration
- Cisco Unified Communications Manager Group Configuration
- Phone NTP Configuration
- Date/Time Group
- Codecs and Regions
- Location Configuration
- Device Pool Configuration
- DHCP Service Configuration
- Device Defaults Configuration
- Clusterwide Parameters
- Licensing
Lesson 2: Supporting Cisco Unified IP Phones
- Cisco Unified IP Phones Overview
- Specialized Cisco Unified IP 7900 Series Phones
- Phone Button Templates
- Softkey Templates
Lesson 3: Exploring Phone Registration and IP Phone Communications
- Cisco Unified IP Phone Registration
- Cisco Unified IP Phone Configuration
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
- Overview of Cisco Unified Communications Manager BAT
- Cisco Unified Communications Manager TAPS
Module 5: Basic Route Plan Configuration
Lesson 1: Implementing Dial Plan Connectivity
- Organizational Dial Plan
- Trunks
- Gateways
- Lesson 2: Creating Route Plans
- Dial Plan Overview
- Route Pattern Overview
- Digit Collection
- Call Routing
Module 6: Route Filters and Digit Manipulation
Lesson 1: Configuring Transition Patterns and Route Filters
- Translation Patterns
- The 9.@ Pattern
- Route Filters
- Lesson 2: Implementing Digit Manipulation
- Discard Digits Instruction
- Transformation Masks
- Route Plan Report
Module 7: Class of Control
Lesson 1: Defining Class of Control
- Overview of Class of Control
- Partitions
- CSS Configuration
- PLAR Application
Lesson 2: Using Class of Control Features
- Call Restriction
- Time of Day Routing
- Traditional vs. Line/Device Approach
Module 8: Understanding Media Resources
Lesson 1: Defining Media Resources
- Overview of Media Resources
- Conference Bridge
- Media Termination Points
- Transcoder
- Music on Hold
- Annunciator
Lesson 2: Exploring Media Resource Management
- MRG Management
- Configuring MRGs
- Configuring MRGLs
Module 9: Features and Services
Lesson 1: Describing Basic Features
- Call Park
- Call Pickup
- Cisco Call Back
- Shared Lines with Barge and Privacy
Lesson 2: Exploring Hunt Groups
- Hunt Group Overview
- Line Group Configuration
- Hunt List Configuration
- Hunt Pilot Configuration
- Final Forwarding
Lesson 3: Describing Phone Services
- Cisco IP Phone Services
- Cisco Phone Services Configuration
Lab Outline:
Labs are designed to assure learners a whole practical experience, through the following practical activities:
- Performing General Administration
- Configuring Basic Settings
- Backing Up and Restoring the Publisher
- Creating and Associating Users
- Configuring the System to Support Cisco IP Phones
- Using the Cisco Unified Communications Manager BAT
- Configuring Basic Dial Plan Elements
- Configuring Complex Dial Plan Elements
- Implementing Calling Privileges and Restrictions
- Configuring Media Resources
- Configuring User Features
- Configuring Hunt Groups and Call Coverage