On completion of this training course, delegates will be able to:
- Understand the benefits of achieving ISO/IEC 20000 certification.
- Define your path towards implementation of ISO/IEC 20000.
- Define the relationships between the different Service Management processes from an implementation perspective.
- Understand the role change imposes on an organization and how to deal with this from a ISO/IEC 20000 implementation perspective.
- Understand what is required for ISO/IEC 20000 Audit.