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VSTS7 - VMware vSphere: Troubleshooting [V7]


Duration: 5 days
This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.


By the end of the course, you should be able to meet the following objectives:
  • Introduce troubleshooting principles and procedures 
  • Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment 
  • Describe the benefits and capabilities of VMware Skyline 
  • Explain the purpose of key vSphere log files 
  • Identify networking problems based on reported symptoms, validate, and troubleshoot the reported problem, identify the root cause, and implement the appropriate resolution 
  • Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem 
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes 
  • Diagnose common VMware vSphere® High Availability problems and provide solutions 
  • Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution 
  • Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems 
  • Troubleshoot performance problems with vSphere components


  • System administrators 
  • System integrators


1 Course Introduction
  • Introductions and course logistics 
  • Course objectives

2 Introduction to Troubleshooting
  • Define the scope of troubleshooting 
  • Use a structured approach to solve configuration and operational problems 
  • Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3 Troubleshooting Tools
  • Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems 
  • Identify important vSphere log files and interpret the log file contents 
  • Describe the benefits and capabilities of VMware Skyline 
  • Explain how VMware Skyline works 
  • Identify uses for Skyline Advisor

4 Troubleshooting Virtual Networking
  • Analyze and resolve standard switch and distributed switch problems 
  • Analyze virtual machine connectivity problems and fix them 
  • Examine common management network connectivity problems and restore configurations

5 Troubleshooting Storage
  • Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems 
  • Analyze and resolve common VM snapshot problems 
  • Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems

6 Troubleshooting vSphere Clusters
  • Identify and recover from problems related to vSphere HA 
  • Analyze and resolve VMware vSphere® vMotion® configuration and operational problems 
  • Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7 Troubleshooting Virtual Machines
  • Identify, analyze, and solve virtual machine snapshot problems 
  • Troubleshoot virtual machine power-on problems 
  • Identify possible causes and troubleshoot virtual machine connection state problems 
  • Diagnose and recover from VMware Tools™ installation failures

8 Troubleshooting vCenter Server and ESXi
  • Analyze and fix problems with vCenter Server services 
  • Diagnose and troubleshoot vCenter Server database problems 
  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems


This course requires completion of one of the following prerequisites:
  • VMware vSphere: Fast Track [V6.x] or [V7] 
  • VMware vSphere: Install, Configure, Manage [V6.x] or [V7] 
  • VMware vSphere: Optimize and Scale [V6.x] or [V7] 
  • Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended.


Attending this course meets the training requirement to achieve the following certification:
  • VMware Certified Professional – Data Center Virtualization (VCP-DCV)


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