Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution.
The ITIL4 Specialist: Create,Deliver and Support (CDS) course helps ITSM practitioners assimilate further into the emerging practices of ITIL4 – specifically in the areas of the Service Value Stream and the use of the Value Stream with specific focus on the creation, delivery and support of new services, and the provisioning of user support.
Relevant supporting ITIL Practices to these value streams are examined. Team collaboration, integration and organisational cultural aspects critical to the success of the adoption ofthe value streams are discussed. The course also covers the management and prioritization of work through several techniques and scrutinizes the contribution of continual improvement.
This interactive course is essential to the development of the modern day technologist and ITSM practitioner and leader in modern IT organisations seeking innovation and delivering full value to the business.