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ITIL4DIT - ITIL4DIT - ITIL® Digital & IT Strategy


Duration: 4 days

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).


On completion of this course, the following learning outcomes will be achieved:

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy(DITS) decisions
  • Leverage digital strategy to respond to digital disruption
  • Understand relationships between DITS with the Service Value System to create value
  • Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellent
  • Identify and risks and opportunities in DITS
  • define, advocate and implement Digital& IT Strategy


The target audience for this course and qualification are:

  • Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organisation who help:
    • Craft a digital vision
    • Develop a cross-organization
    • digital strategy
    • Strategically manage risk
    • Drive organizational change
    • Survive and thrive in a VUCA environment
  • Individuals who seek the ITIL Strategic Leader designation
  • Strategic approaches for market relevance and operational excellence (ctd)
    • Balancing cost of innovation and operation
    • Charging models
  • Risk and Opportunities in DITS
    • Risk management in a digital organization
    • Identifying and assessing risk
    • Risk posture and balancing risks
    • Innovation elements and techniques
    • Develop an innovation culture
  • Advocating a Digital and IT Strategy
    • Digital readiness assessment
    • Define and communicate a vision and strategy
    • Business cases to advocate DITS
  • Implementing a Digital and IT Strategy
    • Operating models for digital organizations
    • Strategy coordination and implementation
    • Approaches to Parallel Operating Models
    • Assessing success of DITS
    • Activities of a digital transformation programme


Module 1: ITIL Guiding Principles and DITS Decisions

  • Relate the ITIL guiding principlesto all aspects of Digital and ITStrategy

Module 2: Concepts for Digital Strategy

  • Digital Technology
  • Digital Business
  • Digital Organization
  • Digitization
  • Digital Transformation
  • Business strategy and businessmodels Digital and IT Strategy
  • DITS and the components of theITIL Service Value System

Module 3: Factors affecting DITS

  • PESTLE external analysis
  • Four Dimensions of ServiceManagement internal analysis

Module 4: Viability during digital disruption

  • Agility, resilience, lean,continuous and value cocreation
  • Analysing VUCA factors for DITS
  • Three-Levels of digitaldisruption
  • Factors influencing anorganization’s market/industrypositioning
  • Tools to determine appropriatedigital organization marketpositioning

Module 5: Strategic approaches for marketrelevance and operational excellence

  • Customer journeys
  • Omni-channel delivery andsupport
  • Context-sensitive delivery andsupport
  • Customer analytics
  • Customer feedback and 360ºapproaches
  • Achieving operationalexcellence in the fourdimensions
  • Financial policies in DITS
  • Portfolio optimization<
  • Funding approaches forprojects, products and services


Candidates must already have either:

  • A certificate in ITIL4 Foundation OR
  • ITIL4 Managing Professional TransitionModule
  • AND
  • Demonstrate a minimum of three years of managerial experience


Participants of the course who successfully pass the course case study assessment and certification examination will be recognized as certified with ITIL 4 Leader: Digital and IT Strategy.


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