ITIL4DIT - ITIL4DIT - ITIL® Digital & IT Strategy

Overview

Duration: 4 days

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).

Objectives

On completion of this course, the following learning outcomes will be achieved:

Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy(DITS) decisions
Leverage digital strategy to respond to digital disruption
Understand relationships between DITS with the Service Value System to create value
Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellent
Identify and risks and opportunities in DITS
define, advocate and implement Digital& IT Strategy

Audience

The target audience for this course and qualification are:

Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organisation who help:

Craft a digital vision
Develop a cross-organization
digital strategy
Strategically manage risk
Drive organizational change
Survive and thrive in a VUCA environment

Individuals who seek the ITIL Strategic Leader designation
Strategic approaches for market relevance and operational excellence (ctd)

Balancing cost of innovation and operation
Charging models

Risk and Opportunities in DITS

Risk management in a digital organization
Identifying and assessing risk
Risk posture and balancing risks
Innovation elements and techniques
Develop an innovation culture

Advocating a Digital and IT Strategy

Digital readiness assessment
Define and communicate a vision and strategy
Business cases to advocate DITS

Implementing a Digital and IT Strategy

Operating models for digital organizations
Strategy coordination and implementation
Approaches to Parallel Operating Models
Assessing success of DITS
Activities of a digital transformation programme

Content

Module 1: ITIL Guiding Principles and DITS Decisions

Relate the ITIL guiding principlesto all aspects of Digital and ITStrategy

Module 2: Concepts for Digital Strategy

Digital Technology
Digital Business
Digital Organization
Digitization
Digital Transformation
Business strategy and businessmodels Digital and IT Strategy
DITS and the components of theITIL Service Value System

Module 3: Factors affecting DITS

PESTLE external analysis
Four Dimensions of ServiceManagement internal analysis

Module 4: Viability during digital disruption

Agility, resilience, lean,continuous and value cocreation
Analysing VUCA factors for DITS
Three-Levels of digitaldisruption
Factors influencing anorganization’s market/industrypositioning
Tools to determine appropriatedigital organization marketpositioning

Module 5: Strategic approaches for marketrelevance and operational excellence

Customer journeys
Omni-channel delivery andsupport
Context-sensitive delivery andsupport
Customer analytics
Customer feedback and 360ºapproaches
Achieving operationalexcellence in the fourdimensions
Financial policies in DITS
Portfolio optimization<
Funding approaches forprojects, products and services

Prerequisites

Candidates must already have either:

A certificate in ITIL4 Foundation OR
ITIL4 Managing Professional TransitionModule
Demonstrate a minimum of three years of managerial experience

Certification

Participants of the course who successfully pass the course case study assessment and certification examination will be recognized as certified with ITIL 4 Leader: Digital and IT Strategy.

Schedule

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