ITIL Capability: Release, Control & Validation (ITILRCV)

ITIL Capability: Release, Control & Validation (ITILRCV)

Overview

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Transition publication.

The RCV course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organizational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

Objectives

  • The importance of service management as a practice concept and service transition principles, purpose and objective 
  • The importance of ITIL release, control and validation while providing service 
  • How all processes in ITIL release, control and validation interact with other service lifecycle processes 
  • What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes 
  • How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence 
  • How to measure ITIL release, control and validation •The importance of IT security and its contributions to ITIL release, control and validation 
  • The technology and implementation considerations surrounding ITIL release, control and validation 
  • Change management as a capability to realize successful service transition 
  • Service validation and testing as a capability to ensure the integrity and the quality of service transition 
  • Service asset and configuration management as a capability to monitor the state of service transition 
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability 
  • Request fulfilment and change evaluation to ensure meeting committed service level performance 
  • Release, control and validation process roles and responsibilities Technology and implementation considerations 
  • Challenges, critical success factors and risks associated with ITIL release, control and validation
Module 1: Introduction to release, control and validation (RCV)
Module 2: Change management
Module 3: Service asset and configuration management (SACM)
Module 4: Service validation and testing (SVT)
Module 5: Release and deployment management (RDM)
Module 6: Request fulfilment
Module 7: Change evaluation
Module 8: Knowledge management (KM)
Module 9: Release, control and validation roles and responsibilities
Module 10: Technology and Implementation Considerations
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required:
  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
It is recommended that candidates:
  • Demonstrate familiarity with IT terminology and understand the context of release, control and validation management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes
        • Change management
        • Service asset and configuration management
        • Service validation and testing
        • Release and deployment management
        • Request fulfilment
        • Change evaluation
        • Knowledge management
Course ID:
ITILRCV


Show Schedule for:

Please provide as much information as possible for us to help you with your enquiry.