Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution.
The ITIL4 Strategist: Direct,Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.
The course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL4, is embedded into directing,planning and improving services in support of business objectives.
This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organisations seeking to innovate and improve IT services delivered to the business.
This course is provided in partnership with Sapience Consulting Pte. Ltd.
On completion of this course, the following learning outcomes will be achieved:
Key Concepts of Direct, Plan and Improve
Direction and Planning
Risks and Scope of Control
Vision and Mission
Strategy, Tactics and Operations
Governance, Compliance and Management
Policies, Control and Guidelines
Value, Outcomes, Cost and Risk
Key Principles and Methods of Directions and Planning
Cascade Goals and Requirements
Define effective policies,control and guidelines
Placing decision making at the correct level
Role of GRC and integration of principles and methods to the Service Value System
Role of risk and risk management
Impact of governance on DPI
Use key principles and methods of continual improvements
Use the ITIL Continual Improvement model for the service value system
Identify assessment,objectives, outputs, requirements and criteria
Selecting an assessment method
Define and prioritize desired outcomes
Build and advocate a business case
Embedding continual improvement at all levels
Use key principles and methods of communication, organizational change management, methods of measurement and reporting to direct, plan and improve
Nature, scope an benefits of organizational change management
Identify and manage different stakeholders
Effective communication and feedback
Establish effective interface across the value chain
Define metrics and indicators to support objectives
Understand and know how to direct, plan and improve value streams
Difference between practices and value streams
Addressing the 4 dimensions of service management
Applying ITI guiding principles
Value stream mapping
Ensuring and utilizing feedback
The target audience for this course and qualification are:
ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
ITSM practitioners of all levels involved in shaping direction and strategy or developing a continually improving team
Individuals who are pursuing the ITIL Managing Professional designation
Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination.
Participants of the course who successfully pass the certification examination will be awarded the ITIL Strategist: Direct, Plan and Improve certification