ITIL® Awareness - In this course, you will learn about how the IT Infrastructure Library (ITIL) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. Learn from experienced instructors who have led implementations and have the first-hand knowledge and experience to explain the benefits, pros, and cons of ITIL. This course includes handouts and references useful after the class.
This course is part of the following Certifications:
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