Duration : 2 Days
This course introduces you
to the fundamental concepts of managing IT assets, service requests, and
changes in your IT environment using IBM Control Desk. You learn how managing
these processes with a unified solution provides significant advantages to your
organization. Through instructor-led discussion, demonstrations, and hands-on
labs, you learn how to plan a deployment, perform basic configuration, and
navigate IBM Control Desk.
After you complete this course, you can perform the following
Before taking this course, you should have the following skills:
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