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IBM Case Foundation 5.2.1 - Manage Work in Progress (F234G)

IBM Case Foundation 5.2.1 - Manage Work in Progress (F234G)

Overview

Duration : 1 Day

This course is for anyone who is responsible for day-to-day operations of a production IBM Case Foundation workflow
application.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

 

Objectives

Course Objectives

Upon completion of this course, participants will be able to:

  • Use Case Foundation tools to search for work with basic and advanced search criteria.
  • Modify work items.
  • Process and manage work.
  • Manage a workflow exception.


Course Content

1. Search for work

  • Process Administrator
  • Search options
  • Viewing workflows and work items
  • View and customize search results
  • Ways to refine a search for work
  • Use exposed fields in searches
  • Use the Criteria tab to filter a search
  • Search user queues
  • View workflow history in Process Tracker

2. Modify work

  • Reasons to modify work
  • Tools for modifying work
  • Work item status
  • Locking work
  • About workflow properties
  • Modify data field values
  • Modify workflow groups
  • Open workflow or work item in Process Tracker
  • Modify an attachment reference
  • Considerations for modifying work

3. Process and manage work

  • Tools for processing and managing work
  • Ways to complete work items
  • Assign or reassign work to participants
  • Terminate work
  • Delete work
  • Designate a substitute participant
  • Unlock work
  • Add and remove trackers

4. Manage workflow exceptions

  • About workflow exceptions
  • Conductor queue
  • Get information about workflow exceptions
  • View the information stack
  • Modify workflows and work items

 

Yes

Prerequisite skills and knowledge for this unit are:

  • Familiarity with Windows 2008 operating systems.
  • Familiarity with Java and Java Virtual Machines.
  • General knowledge of relational database management systems.
  • General knowledge of P8 Platform security concepts.
  • General workflow terminology:
    • Workflow
    • Workflow definitions
    • Queues
    • Rosters.
  • Start a P8 Platform system.
  • Familiarity with P8 Platform administration interfaces, including:
    • Administration Console for Content Platform Engine
    • IBM Content Navigator
  • Recommended training path:
    • F230 IBM Case Foundation 5.2.1: Introduction
    • F231 IBM Case Foundation 5.2.1: Configure the Workflow System
    • F232 IBM Case Foundation 5.2.1: Security
    • F233 IBM Case Foundation 5.2.1: Maintain the Workflow System
    • F234 IBM Case Foundation 5.2.1: Manage Work in Progress

 

Course ID:
F234G


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