Live Chat Support

IBM Case Manager 5.2: Integrating Case Analytic Tools (F218G)

IBM Case Manager 5.2: Integrating Case Analytic Tools (F218G)

Overview

Duration : 2 Days

This course describes the Case Analyzer services and the data provided in the Case Analyzer store, which is essential for developing analytic reports and dashboards. It covers the analytic tools provided with IBM Case Manager. You work with a fully functioning IBM Case Manager 5.2 system to practice the skills required to create custom dashboards to monitor case activity.

Objectives

Course Objectives

  • Understand Case Analyzer services and the data provided to support reporting and monitoring.
  • Acquire the knowledge and skills to expose custom case properties to the Case Analyzer store and create custom dashboards to monitor case activity.
Course Content

  • Describe the fundamentals of Case Analyzer services
  • Understand how to expose custom case properties to the Case Analyzer store
  • Describe Online Analytical Processing fundamentals
  • Understand the Analytic tools provided with IBM Case Manager and the reports provided
  • Monitor case activity with IBM Cognos Real-time Monitoring
Yes

Prerequisites

You should have completed:

  • IBM Case Manager 5.2 Introduction to Case Manager (F2150) (F2159)
  • Unit 1: IBM Case Manager 5.2: Build a Case Manager Solution (F2120) (F2129)

 

Course ID:
F218G


Show Schedule for:

Please provide as much information as possible for us to help you with your enquiry.