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IBM Tealeaf Customer Experience 9.0.2 Administration and Maintenance (9F34G)

Overview

The Tealeaf system is comprised of several major components that house multiple databases and services. For the most part, these do not need much maintenance after installation. However, there are certain aspects that do need to be updated regularly to ensure the integrity of the resulting Tealeaf data. For these purposes and to facilitate trouble-shooting, it is essential for system administrators to be familiar with the Tealeaf components and overall structure of their installation.

Objectives

  • Understand the IBM Tealeaf system components and data flow
  • Perform system maintenance task
  • Troubleshoot issues with the system

Content

Course Outline

  • Unit 1. IBM Tealeaf System Components
  • Unit 2. Passive Capture Application (PCA)
  • Unit 3. Configure Privacy in PCA
  • Unit 4. Tealeaf Management System (TMS) and Processing Pipeline
  • Unit 5. Processing Server Monitoring, Maintenance, and Troubleshooting
  • Unit 6. Reporting Server
  • Unit 7. Replay Server
  • Unit 8. User Management
  • Unit 9. Troubleshooting
  • Review and Summary

Audience

This intermediate workshop is recommended for Tealeaf administrators, who include the owners of the IBM Tealeaf system as well as associated Linux, Windows, and SQL administrators.

Prerequisites

You should have taken the following courses:

  • IBM Tealeaf Customer Experience 9.0.2 Fundamentals (9F32G)
  • IBM Tealeaf Customer Experience 9.0.2 Events and Reports (9F33G)

Certification

Yes

Schedule

Course ID:
9F34G


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