Duration : 1 Day
IBM Tealeaf Customer Experience 9.0.2 is a suite of customer
experience management solutions which analyze visitor interactions on websites
and mobile devices to help organizations deliver an optimal digital experience.
In order to successfully implement IBM Tealeaf, all stakeholders
must have a good understanding of IBM Tealeafs core use cases, functionalities,
and its potential for their business. This course enables users to identify
their immediate and long term goals for IBM Tealeaf Customer Experience
Management usage and assign the appropriate resources to the adoption effort.
This overview begins with a demonstration of the most common use
cases of IBM Tealeaf metrics awareness and issue discovery. Then, after a brief
introduction to the IBM Tealeaf product line and how it works, participants
practice using Report Builder, which makes ad-hoc reports easy to create, and
the Search and Replay tools which enable visibility into the online customer
experience. Users will learn how to use Search and Replay to calculate the
business impact analysis of website issues. Finally, a description of the IBM
Tealeaf Maturity Model reviews the uses and resources companies typically adopt
as they gain familiarity with IBM Tealeaf and learn to derive more value from
By the end of this course, you will understand the benefits of IBM
Tealeaf: providing real-time awareness of key metrics, and enabling the
discovery of customer experience issues. These goals will be accomplished by:
This basic course
is for anyone whose job responsibility includes managing IBM Tealeaf
deployment, support, usage, or who is interested in learning more about IBM
Please provide as much information as possible for us to help you with your enquiry.
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