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EPI-ITMGMT-CITO - Certified IT Operator

Overview

Duration: 2 days

CITO is the first level in the EPI IT Training Framework©. CITO is a 2-day course designed to teach the competencies required of the modern IT professional working at the operations level in IT. Also known as the IT engineer’s course, CITO® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver immediate results, increasing efficiency and significantly reducing the margin of error.

CITO is aligned with the latest European e-Competence (e-CF) Framework - addressing proficiency levels 1 and 2 (Associate & Professional). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Objectives

Please refer to course overview

Content

1. IT Strategy

  • The need for IT
  • IT strategy and key objectives
  • IT services and service catalogue
  • IT and data centre infrastructure

2. IT Organization

  • IT organization
  • Data centre operations
  • IT operations
  • Data centre roles
  • IT operations roles

3. Vendor

  • Vendor selection
  • Technical coverage and due diligence of RFP
  • Place and receive orders
  • Verifying deliveries
  • Invoice verification
  • Maintenance
  • Support
  • Monitoring and reporting

4. Project Management

  • Project management methods
  • Business case
  • Project constraints
  • Scope
  • Time
  • Cost
  • Monitor and control
  • Change request
  • Closing

5. Applications

  • Application Programming Interface (API)
  • Software Development Life Cycle (SDLC)
  • DevOps
  • Design
  • Development
  • Testing
  • Deployment

6. System Administration 

  • Server hardware/administration
  • Storage
  • Virtualisation
  • Database administration
  • Network essentials

7. Documentation 

  • Documentation guidelines
  • Documentation lifecycle
  • Types of documents
  • Document categories

8. Service Management

  • Service desk
  • Event management
  • Request fulfilment
  • Incident management

9. Risk 

  • Assets
  • Threats
  • Vulnerabilities
  • Existing controls
  • Consequences
  • Risk analysis
  • Risk evaluation
  • Risk treatment

10. Information Security

  • Standards and guidelines
  • Confidentiality
  • Integrity
  • Availability
  • Administrative controls
  • Physical controls
  • Technical (logical) controls
  • Security logging

11. Technology Trends

  • Cloud computing
  • Big Data
  • Internet of Things (IoT)
  • Social media
  • Mobile applications
  • Bring Your Own Device (BYOD)

12. Quality

  • Quality control
  • Quality assurance
  • Quality metrics
  • Key Performance Indicators (KPIs) 

Audience

System administrators/engineers, service desk operators/agents, network administrators/engineers, software developers/engineers, account managers.

This course is most suited for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are changing careers and entering the IT professional world.

Prerequisites

N/A

Certification

This course is not associated with any Certification.

Schedule

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