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EPI-ITMGMT-CITD - Certified IT Director

Overview

Duration: 5 days

CITD is the third and highest-level course in the EPI IT Training Framework. It is a 5-day course designed to teach strategic IT leadership competencies required in today’s unpredictable, challenging and highly competitive environments.

CITD is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency levels 4 and 5 (Lead Professional/Senior Manager/Principal/IS Strategist). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

Objectives

After completion of the course the participant will be able to:

  • Develop and implement an IT strategy
  • Build a resilient IT organisation
  • Design a vendor management and outsourcing program
  • Manage and monitor the project portfolio meeting business objectives
  • Coordinate and develop a Business Continuity Management System
  • Lead and conduct the Business Impact Analysis
  • Create and implement a risk management program supporting the Enterprise Risk Management program
  • Initiate and collaborate in an Information Security Management System
  • Direct the selection of Cloud Computing and Internet of Things (IOT) solutions using business criteria
  • Manage the financial household of an IT organisation
  • Manage the audit and compliance program
  • Create Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) 

Content

1. IT Strategy

  • Strategy
  • Senior IT roles
  • IT / IS strategy models
  • IT / IS strategy plan development
  • Enterprise Architecture (EA)
  • IT Governance
  • Technology trends
  • R&D / innovation
  • Sustainable development

2. Digital Transformation

  • What is digital transformation
  • Drivers and benefits
  • Digital transformation frameworks
  • Adoption rate
  • Corporate examples

3. IT Organization

  • IT operations structure and staff levels
  • Application management structure and staff levels
  • Other staff considerations
  • Staffing strategy
  • Competency framework
  • Agencies / Technical recruiters
  • Interviewing contractors
  • 10% attrition model
  • Staff retention
  • Compensation
  • Handling layoffs

4. Vendor Management

  • Vendor management
  • Outsourcing strategy
  • Legal considerations
  • Outsourcing models
  • Selection of outsourcing supplier
  • Tender and contract negotiations
  • Service Level Agreement
  • Contract management
  • Back sourcing

5. Service Level Management

  • Service Level Management (SLM)
  • Terminology
  • Objective, scope and process activities
  • Monitoring, reporting and review
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Metrics
  • Content of SLA / OLA / review meetings
  • BRM versus SLM

6. Project and Portfolio Management

  • Project portfolio management
  • Project associated issues
  • Project prioritizing
  • Financial value
  • Business value
  • Risk
  • Other factors
  • Organizational capacity
  • Commissioning

7. Business Continuity Management

  • Business continuity
  • Plan Do Check Act (PDCA) model
  • Context
  • Scope
  • Leadership
  • Roles and responsibilities
  • Resources
  • Competences
  • Documentation
  • Awareness & Communication
  • Business Impact Analysis (BIA)
  • Performance evaluation
  • Continual improvement 

8. Risk Management

  • Enterprise Risk Management (ERM)
  • Risk management guidelines
  • Terminology
  • Risk management software
  • Context establishment
  • Risk identification
  • Risk analysis
  • Risk evaluation
  • Risk treatment
  • Communication
  • Monitoring and review

9. Information Security Management

  • Standard and guidelines
  • ISMS
  • Business case / project proposal
  • ISMS implementation
  • Context of the organization
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance evaluation
  • Improvement
  • General Data Protection Regulation (GDPR)

9. Cloud Computing

  • Cloud computing guidelines
  • Characteristics
  • Service models
  • Deployment models
  • Strategy
  • Financial considerations
  • Legal and compliance
  • Security
  • Business continuity
  • Migration strategy

10. Internet of Things (IoT)

  • Internet of Things (IoT)
  • Glossary
  • Standards / protocols / communication
  • Categories
  • Challenges
  • Ecosystem
  • Strategy
  • Cost considerations
  • Risk
  • Security

11. Financial Management

  • Budget categories
  • Budget estimates
  • Budget methods
  • Net Present Value (NPV)
  • Internal Rate of Return (IRR)
  • Budget benchmarking
  • Monitoring the budget
  • Chargeback
  • Showback
  • IT cost savings

12. Audit and Compliance

  • Audit, compliance and conformance
  • Guidelines
  • Regulations
  • Types of audits
  • ISO management standards
  • Stage 1 audit
  • Stage 2 audit
  • Surveillance and recertification audit

Audience

Directors and senior managers such as ICT Director, CTO, CIO, ICT Manager, ICT Security Manager, Business Information Manager, Enterprise Architect, ICT Operations Manager and ICT Consultant. It is best suited for participants who have four years and above of actual working experience in IT, preferably working at the supervisor, team leader, manager and senior manager level. This includes individuals working in IT sales and consultancy.

Prerequisites

N/A

Certification

This course is not associated with any Certification.

Schedule

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