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Certified IT Director (EPI-ITMgmt-CITD)

Certified IT Director (EPI-ITMgmt-CITD)

Overview

Duration: 5 Days

CITD is the third and highest-level course in the EPI IT Training Framework. It is a 5-day course designed to teach strategic IT leadership competences required in today’s unpredictable, challenging and highly competitive environments.

CITD is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency levels 4 and 5 (Lead Professional/Senior Manager/Principal/IS Strategist). In 2016, the e-CF became a European standard and was published officially as the European Norm EN 16234-1.

 

Objectives

After completion of the course the participant will be able to:

  • Develop and implement an IT strategy
  • Build a resilient IT organisation
  • Design a vendor management and outsourcing program
  • Manage and monitor the project portfolio meeting business objectives
  • Coordinate and develop a Business Continuity Management System
  • Lead and conduct the Business Impact Analysis
  • Create and implement a risk management program supporting the Enterprise Risk Management program
  • Initiate and collaborate in an Information Security Management System
  • Direct the selection of Cloud Computing and Internet of Things (IOT) solutions using business criteria
  • Manage the financial household of an IT organisation
  • Manage the audit and compliance program
  • Create Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) 

 

 

Course Content

1. IT Strategy

  • Strategy
  • Senior IT roles
  • IT / IS strategy models
  • IT / IS strategy plan development
  • Enterprise Architecture (EA)
  • IT Governance
  • Technology trends
  • R&D / innovation
  • Sustainable development

 

2. Digital Transformation

  • What is digital transformation
  • Drivers and benefits
  • Digital transformation frameworks
  • Adoption rate
  • Corporate examples

 

3. IT Organization

  • IT operations structure and staff levels
  • Application management structure and staff levels
  • Other staff considerations
  • Staffing strategy
  • Competency framework
  • Agencies / Technical recruiters
  • Interviewing contractors
  • 10% attrition model
  • Staff retention
  • Compensation
  • Handling layoffs

 

 

4. Vendor Management

  • Vendor management
  • Outsourcing strategy
  • Legal considerations
  • Outsourcing models
  • Selection of outsourcing supplier
  • Tender and contract negotiations
  • Service Level Agreement
  • Contract management
  • Back sourcing

 

5. Service Level Management

  • Service Level Management (SLM)
  • Terminology
  • Objective, scope and process activities
  • Monitoring, reporting and review
  • Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Metrics
  • Content of SLA / OLA / review meetings
  • BRM versus SLM

 

6. Project and Portfolio Management

  • Project portfolio management
  • Project associated issues
  • Project prioritizing
  • Financial value
  • Business value
  • Risk
  • Other factors
  • Organizational capacity
  • Commissioning

 

7. Business Continuity Management

  • Business continuity
  • Plan Do Check Act (PDCA) model
  • Context
  • Scope
  • Leadership
  • Roles and responsibilities
  • Resources
  • Competences
  • Documentation
  • Awareness & Communication
  • Business Impact Analysis (BIA)
  • Performance evaluation
  • Continual improvement 

 8. Risk Management

  • Enterprise Risk Management (ERM)
  • Risk management guidelines
  • Terminology
  • Risk management software
  • Context establishment
  • Risk identification
  • Risk analysis
  • Risk evaluation
  • Risk treatment
  • Communication
  • Monitoring and review

 

9. Information Security Management

  • Standard and guidelines
  • ISMS
  • Business case / project proposal
  • ISMS implementation
  • Context of the organization
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance evaluation
  • Improvement
  • General Data Protection Regulation (GDPR)

 

10. Cloud Computing

  • Cloud computing guidelines
  • Characteristics
  • Service models
  • Deployment models
  • Strategy
  • Financial considerations
  • Legal and compliance
  • Security
  • Business continuity
  • Migration strategy

 

11. Internet of Things (IoT)

  • Internet of Things (IoT)
  • Glossary
  • Standards / protocols / communication
  • Categories
  • Challenges
  • Ecosystem
  • Strategy
  • Cost considerations
  • Risk
  • Security

 

12. Financial Management

  • Budget categories
  • Budget estimates
  • Budget methods
  • Net Present Value (NPV)
  • Internal Rate of Return (IRR)
  • Budget benchmarking
  • Monitoring the budget
  • Chargeback
  • Showback
  • IT cost savings

 

13. Audit and Compliance

  • Audit, compliance and conformance
  • Guidelines
  • Regulations
  • Types of audits
  • ISO management standards
  • Stage 1 audit
  • Stage 2 audit
  • Surveillance and recertification audit 

 

 

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Course ID:
EPI-ITMgmt-CITD


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