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UEIME - Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

Duration: 5.0 days

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Objectives

Upon completion of this course, you will be able to:

Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
Understand user management
Create and manage an entire Knowledge Base Understand administration
Describe the use of the Agent Console Describe the use of the Agent Console
Describe Cisco Unified CCE Integration and Configuration
Describe management tools for monitoring and reporting
Understand tactics for troubleshooting

Content

Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
Module 2: Architecture Installation Planning and Environment Installation
Module 3: User Management
Module 4: The Knowledge Base
Module 5: Administration
Module 6: Agent Console Module
Module 7: Cisco Unified CCE Integration and Configuration
Module 8: Cisco Unified Web Interaction Manager
Module 9: Management Tools: Monitors and Reporting Module
Module 10: Tactics for Troubleshooting

Audience

N/A

Prerequisites

Working knowledge of Windows 2003 Server and Windows XP
Basic knowledge of Microsoft SQL Server 2000
Basic knowledge of WebLogic and WebLogic domains
Basic knowledge of Microsoft Internet Information Services (IIS)
Cisco Unified CCE version 7.x

Certification

Voice / UC

Course Benefits

Career growth
Broad Career opportunities
Worldwide recognition from leaders
Up-to Date technical skills
Popular Certification Badges

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