IUC - Implementing Cisco Unity Connection v8.0

Overview

IUC - Implementing Cisco Unity Connection v8.0 In this course, you will examine the Cisco Unity Connection architecture, components, functionality, and features. You will learn to implement and administer Cisco Unity Connection to create a unified workspace encompassing applications, devices, networks, and operating systems. You will also explore the various administration tools and reports available in Cisco Unity Connection.

Objectives

Cisco Unity Connection design and platform overlays
Deployment models and integration options
Digital networking and Voice Profile for Internet Messaging (VPIM)
Installation process
Verify the proper installation and integration
Configure digital networking
Concepts, function, and features of PBX IP Media Gateway (PIMG) and T1 Media Gateway (TIMG)
Features and configuration of fax integration
SpeechView and Live Record features
Purpose and function of the Cisco Object Backup and Restore Application Suite (COBRAS)
Features, function, and configuration of the Real-Time Monitoring Tool (RTMT)
Navigate Cisco Unity Connection Administration
Call handlers, users, and call flow
How to add users and contacts
Implement the dial plan
Various user features
Design and build an audiotext application

Content

1. Introduction to Cisco Unity Connection

Integration
Deployment Models
Licensing for Unity Connection
Navigating Cisco Unity Connection
Call Handlers, Users, and Call Flow

2. Installing and Integrating Cisco Unity Connection

Pre- and Post-Installation Steps
Integrating Cisco Unity Connection

3. Digital Networking

Joining Servers to a Digital Network
Post-Networking Tasks

4. VPIM Networking

VPIM
Configuring VPIM Locations and Contacts
Customizing VPIM Features

5. Advanced Integration Concepts

PIMG/TIMG Integration
Fax Server Integration
Live Record Feature
SpeechView

6. Cisco Unity Connection User Operation

COBRAS
Cisco Unified RTMT and SNMP

7. Configuring Users and Contacts

Users and Contacts
Managing Multiple Users

8. Implementing Features

Implementing the Dial Plan
User Features
Accessing Voice Messaging and User Features
Managing Distribution Lists

9. Using Cisco Unity Connection Applications, Tools, and Reports

Designing an Audiotext Application
Cisco Unity Connection Tools and Reports
Using the Disaster Recovery System

Audience

IT support personnel responsible for implementation and integration of Cisco Unity Connection v8.0 servers
Help Desk support staff who will be installing and supporting Cisco Unity Connection v8.0 systems
Networking staff interested in Cisco Unity Connection voice mail installation and integration

Prerequisites

Basic understanding of voice mail systems
Knowledge of PBX operation or Cisco Unified Communications Manager
Knowledge of traditional public switched telephone network (PSTN) operations and technologies

Certification

This course is part of the following Certifications:

Schedule

Show Schedule for:

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