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BTBBSS - Building Business Specialist Skills v1.0


Duration: 3 days

Executives rely on IT to drive business outcomes through staff within a central IT group or Line of business. Most C-level leaders cite ‘business transformation and organization change’ as the number one issue that needs more attention. This course provides individuals with business-related knowledge and skills to create higher IT value. Attendees can then improve business effectiveness, grow revenue through new products or markets, and improve IT–business understanding. Participants learn techniques to understand business operating models, quantify the financial impact of IT decisions, accelerate technology adoption plus translate across IT and non-IT terminology. Attendees create real-world, useful outputs through exercises and by using best-practice templates. IT professionals recognize the need to adapt: 90% say their future success relies on stronger business skills. “Building Business Specialist Skills” training enables these key abilities and helps attendees advance their career.


Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the forces that are driving business change and the role IT in business transformation
  • Discuss how technology trends impact the value of the business
  • Define the business context in which technology solutions are implemented to drive business value
  • Identify critical success factors, key performance indicators, and success metrics for technology solutions
  • Identify critical success factors, key performance indicators, and success metrics for technology solutions
  • Employ business analysis techniques to define business requirements and technology solutions
  • Discuss the financial and budgeting aspects of technology solutions
  • Describe the best practices and methodologies that influence the adoption, implementation, and roll-out of technology solutions
  • Apply techniques and best practices for communicating with and influencing stakeholders


Module 1: Business Transformation

  • Lesson 1-1: Understanding Business Transformation
  • Lesson 1-2: The Role of the CIO in Business Transformation
  • Lesson 1-3: The Evolving Role of the Technology Professional
  • Lesson 1-4: Business Transformation and Organizational Readiness

Module 2: Technology Trends and Business Impact

  • Lesson 2-1: Enabling Technology Trends
  • Lesson 2-2: Aligning Innovative Technology to Business Value
  • Lesson 2-3: Architectural Frameworks and Industry Models

Module 3: Understanding the Business Context

  • Lesson 3-1: The Value Proposition of the Organization
  • Lesson 3-2: Business Threats, Risks, and Competition
  • Lesson 3-3: Implications of Technology Solutions on the Business
  • Lesson 3-4: Critical Success Factors, Key Performance Indicators, and Success Metrics

Module 4: Conducting Business Analysis for Value

  • Lesson 4-1: Stakeholder Management
  • Lesson 4-2: Information and Data Gathering
  • Lesson 4-3: Business Analysis
  • Lesson 4-4: Assessing Technology Capabilities and Gaps

Module 5: Financial Considerations of Technology Solutions

  • Lesson 5-1: Financial Practices for Technology Solutions
  • Lesson 5-2: Technology Licensing and Consumption Models
  • Lesson 5-3: Budgeting Practices for Technology Solutions
  • Lesson 5-4: Determining the Financial Value of Technology Solutions

Module 6: Managing Technology Solution Adoption and Implementation

  • Lesson 6-1: Development and Implementation Models
  • Lesson 6-2: Project Management Practices for Technology
  • Lesson 6-3: Procuring Technology Solutions

Module 7: Communication and Influence

  • Lesson 7-1: Leadership and Evolving Skills
  • Lesson 7-2: Leading and Managing Teams
  • Lesson 7-3: Communication and Influencing Techniques
  • Lesson 7-4: Presenting the Technology Solution




It is recommended, but not required, to have the following skills and knowledge before attending this course: 

  • Demonstrate knowledge and understanding of business analysis principles and techniques
  • Individuals that have earned the BCS Certificate in Business Analysis Foundations, or equivalent, should be well-prepared to attend the Building Business Specialist Skills
  • Individuals with 5-9 or more years of experience as an IT infrastructure professional who have responsibility for more than a narrow scope of technology delivery
  • Individuals who have a high degree of interaction with business stakeholders and/or applications management personnel within IT, the Line of Business (LoB), or 3rd parties


BTBBSS 820-427


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