Troubleshooting Cisco Wireless Enterprise Networks v1.1 (WITSHOOT)

Troubleshooting Cisco Wireless Enterprise Networks v1.1 (WITSHOOT)


Duration: 3 days

Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) v1.1 is a 3-day ILT training program that provides students information to troubleshoot Cisco wireless networks. The course provides guidelines for troubleshooting Wi-Fi architectures of Cisco wireless components. WITSHOOT provides students hands-on labs to reinforce concepts. Concepts taught include troubleshooting Cisco AireOS Release 8.0, Cisco Prime Infrastructure Release 2.2, and Cisco Identity Services Engine (Cisco ISE) Release 1.3 features. WITSHOOT is targeted toward wireless network engineers with 3-5 years of experience in the networking or security fields.


Upon completion of the course, students will have the knowledge and skills to:

  • Identify common troubleshooting approaches
  • Identify and describe wireless infrastructure issues
  • Identify core wireless infrastructure issues
  • Identify wireless security issues

Course Outline

Module 1: Identify Common Troubleshooting Approaches

  • Lesson 1-1: Describing Network Troubleshooting Methodology
  • Lesson 1-2: Describing Network Troubleshooting Tools and Resources

Module 2: Identify Core Wireless Infrastructure Issues

  • Lesson 2-1: Troubleshooting Wireless-Related Wired Infrastructure Issues
  • Lesson 2-2: Troubleshooting AP-to-Controller Issues
  • Lesson 2-3: Troubleshooting Cisco FlexConnect

Module 3: Identify Wireless Infrastructure Issues

  • Lesson 3-1: Troubleshooting Client Connectivity Issues
  • Lesson 3-2: Troubleshooting Client Performance Issues

Module 4: Identify Wireless Security Issues

  • Lesson 4-1: Troubleshooting Client Authentication Issues
  • Lesson 4-2: Troubleshooting Guest Access Issues
  • Lesson 4-3: Troubleshooting Issues with RF-Related Security Threats


Lab Details:

  • Discovery 1: Setting Up and Analyzing Packet Captures
  • Discovery 2: Analyzing Switch Packet Capture of AP Joining a WLC
  • Discovery 3: Viewing CleanAir Reports from Cisco Prime Infrastructure

                  - Challenge 1: Troubleshooting Client DHCP Issues

                  - Challenge 2: Troubleshooting AP Discovery and Join Failures

  • Discovery 4: Check Client Speed/Throughput

                 - Challenge 3: Verifying Client Authentication Issues Using Prime Troubleshooting Tools

  • Discovery 5: Using Debug to Troubleshoot a Client with 802.1x Authentication

                 - Challenge 4: Troubleshooting Guest Network Issues

                 - Challenge 5: Spectrum Analysis Using metageek Chanalyzer

  • Discovery 6: Identifying Rogue APs and Clients Using WLCs and Prime Infrastructure
WITSHOOT 300-370

The learner is expected to have the following skills and knowledge before attending this course:

  • Interconnecting Cisco Networking Devices Part 1 (ICND1)
  • Implementing Cisco Wireless Network Fundamentals (WIFUND)
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