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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0 (UEIME)

Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0 (UEIME)

Overview

Duration 5 days

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.

Objectives

Upon completion of this course, you will be able to:

  • Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
  • Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
  • Understand user management
  • Create and manage an entire Knowledge Base Understand administration
  • Describe the use of the Agent Console Describe the use of the Agent Console
  • Describe Cisco Unified CCE Integration and Configuration
  • Describe management tools for monitoring and reporting
  • Understand tactics for troubleshooting

Course Outline

  • Module 1: Understanding the Features of Cisco Unified EIM and Cisco Unified WIM
  • Module 2: Architecture Installation Planning and Environment Installation
  • Module 3: User Management
  • Module 4: The Knowledge Base
  • Module 5: Administration
  • Module 6: Agent Console Module
  • Module 7: Cisco Unified CCE Integration and Configuration
  • Module 8: Cisco Unified Web Interaction Manager
  • Module 9: Management Tools: Monitors and Reporting Module
  • Module 10: Tactics for Troubleshooting

Voice / UC

Course Prerequisites

  • Working knowledge of Windows 2003 Server and Windows XP
  • Basic knowledge of Microsoft SQL Server 2000
  • Basic knowledge of WebLogic and WebLogic domains
  • Basic knowledge of Microsoft Internet Information Services (IIS)
  • Cisco Unified CCE version 7.x
Course ID:
UEIME


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