Implementing Cisco Unified Messaging v8.0 (IUM)

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Implementing Cisco Unified Messaging v8.0 (IUM)

Overview

Course Overview

Duration: 3 days

The aim of the IUM - Implementing Cisco Unified Messaging v8.0 course is to produce competent system engineers for the Cisco Unity product. Upon completion of this 3-day course, you will be able to install, upgrade, configure, maintain and troubleshoot new and existing Cisco Unity installations. It is the second class in a two-class series, the first being Administering Cisco Unified Messaging (AUM).

Objectives

Course Objectives

Determine the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system, given the hardware specification for a computer messaging system of a stated capacity
Select the correct components, install the software following the recommended installation sequence and verify proper operations
Choose the correct integration type from a given set of specific components, and describe the steps that are needed to complete the integration
Select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication for a given server type
Use appropriate Cisco Unity tools and utilities to describe and address specific system maintenance, diagnostics, troubleshooting, and reporting problems

Course Content

Days 1and 2 AUM

Cisco Unified Messaging Overview

Introducing Cisco Unity
Understanding Unified Messaging Integrations
Understanding Cisco Unity Standard System Features
Understanding Cisco Unity Standard User Features
Understanding Cisco Unity Optional Features

Cisco Unified Messaging General Setup

Using Cisco Unity
Using the Cisco Unity Administrator
Setting Up Cisco Unity

Cisco Unified Messaging Subscriber Configuration

Configuring Global Subscriber Settings
Configuring Subscriber Accounts and Settings
Using Call Handlers and Interview Handlers

Cisco Unified Messaging System Monitoring and Maintenance

Monitoring a Cisco Unified Messaging System
Maintaining a Cisco Unified Messaging System
Managing Cisco Unified Messaging System Reporting

Labs

Lab 2-1: Setting up Cisco Unity
Lab 3-1: Preparing to Add Subscribers
Lab 3-2: Working with Subscribers
Lab 3-3: Creating an Audiotext Application
Lab 3-4: Configuring Emergency Dial-Outs
Lab 3-5: Using the Cisco Unity Message Monitor
Lab 4-1: Performing Unity System Monitoring and Maintenance

Days 3 to 5 IUM

Cisco Unified Messaging System Hardware

Identifying Unified Messaging Server Hardware and Software
Describing Unified Messaging Architecture
Installing Cisco Unity Messaging Software
Upgrading Cisco Unified Messaging Software

Unified Messaging Integrations

Cisco Unified Messaging Integrations
Integrating Cisco Unity with Cisco Unified Communications Manager
Integrating Cisco Unity with PIMG or TIMG

Unified Messaging Networking

Cisco Unity Networking
Understanding Message Transfer and Directory Replication
Understanding Network Subscribers
Understanding Digital Networking
Understanding VPIM Networking
Understanding AMIS Networking
Understanding Cisco Unity Bridge Networking

UnifiedCommunications Maintenance and Utilities

Using Cisco Unity Administration Tools
Using Cisco Unity Audio Management Tools
Using Cisco Unity Diagnostic Tools
Understanding Disaster Recovery and Cisco Unity
Providing Redundancy byImplementing Failover in Cisco Unity

Labs

Lab 2-1: Installing Cisco Unified CommunicationsSoftware for Exchange
Lab 4-1: Configuring Digital Networking
Lab 4-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
Lab TS-1:Troubleshooting - Various Trouble Tickets

Who Should Attend

This course is primarily intended for:

IPC Advanced Channel partners (Field Engineer and System Engineer role): Personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment

Others who would find this course useful include:

Channel Partner SEs: Personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
Cisco SEs: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment

Course Certifications

This course is part of the following Certifications:

Prerequisites

A working knowledge of Microsoft Windows 2003
A working knowledge of Microsoft Exchange Server 2003
Features, benefits, and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred)
Attendance at AUM or equivalent knowledge

Course ID:

IUM

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