Course Content
Days 1and 2 AUM
Cisco Unified Messaging Overview
- Introducing Cisco Unity
- Understanding Unified Messaging Integrations
- Understanding Cisco Unity Standard System Features
- Understanding Cisco Unity Standard User Features
- Understanding Cisco Unity Optional Features
Cisco Unified Messaging General Setup
- Using Cisco Unity
- Using the Cisco Unity Administrator
- Setting Up Cisco Unity
Cisco Unified Messaging Subscriber Configuration
- Configuring Global Subscriber Settings
- Configuring Subscriber Accounts and Settings
- Using Call Handlers and Interview Handlers
Cisco Unified Messaging System Monitoring and Maintenance
- Monitoring a Cisco Unified Messaging System
- Maintaining a Cisco Unified Messaging System
- Managing Cisco Unified Messaging System Reporting
Labs
- Lab 2-1: Setting up Cisco Unity
- Lab 3-1: Preparing to Add Subscribers
- Lab 3-2: Working with Subscribers
- Lab 3-3: Creating an Audiotext Application
- Lab 3-4: Configuring Emergency Dial-Outs
- Lab 3-5: Using the Cisco Unity Message Monitor
- Lab 4-1: Performing Unity System Monitoring and Maintenance
Days 3 to 5 IUM
Cisco Unified Messaging System Hardware
- Identifying Unified Messaging Server Hardware and Software
- Describing Unified Messaging Architecture
- Installing Cisco Unity Messaging Software
- Upgrading Cisco Unified Messaging Software
Unified Messaging Integrations
- Cisco Unified Messaging Integrations
- Integrating Cisco Unity with Cisco Unified Communications Manager
- Integrating Cisco Unity with PIMG or TIMG
Unified Messaging Networking
- Cisco Unity Networking
- Understanding Message Transfer and Directory Replication
- Understanding Network Subscribers
- Understanding Digital Networking
- Understanding VPIM Networking
- Understanding AMIS Networking
- Understanding Cisco Unity Bridge Networking
UnifiedCommunications Maintenance and Utilities
- Using Cisco Unity Administration Tools
- Using Cisco Unity Audio Management Tools
- Using Cisco Unity Diagnostic Tools
- Understanding Disaster Recovery and Cisco Unity
- Providing Redundancy byImplementing Failover in Cisco Unity
Labs
- Lab 2-1: Installing Cisco Unified CommunicationsSoftware for Exchange
- Lab 4-1: Configuring Digital Networking
- Lab 4-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
- Lab TS-1:Troubleshooting - Various Trouble Tickets