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DUIC - Deploying Cisco Unified Intelligence Center v1.1

Overview

Duration: 3 days

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Objectives

Upon completion of this course, you will be able to:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Content

  • Module 1: Cisco Unified Intelligence Center Overview.
  • Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security.
  • Module 3: Cisco Unified Intelligence Center Reports.
  • Module 4: Cisco Unified Intelligence Center Custom Reporting

Audience

N/A

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.

Certification

This course is part of the following Certifications:

  • Voice / UC

Schedule

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