The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
Upon completion of this course, you will be able to:
- Provide a comprehensive overview of Cisco Unified Intelligence Center
- Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
- Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
- Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements
- Module 1: Cisco Unified Intelligence Center Overview.
- Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security.
- Module 3: Cisco Unified Intelligence Center Reports.
- Module 4: Cisco Unified Intelligence Center Custom Reporting
The knowledge and skills that a learner should have before attending this course are as follows:
- A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
- A working knowledge of contact center operations is desirable.
This course is part of the following Certifications:
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