Implementing Cisco Collaboration Devices v1.0 (CICD)

Implementing Cisco Collaboration Devices v1.0 (CICD)

Overview

Duration: 5 Days

CICD v1.0 is a version update and follows the ICOMM blueprint. The primary difference is that video topics have been added into the course and Cisco Unity Express has been removed. CICD v1.0 also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment and enable students to learn about principles and technology in a more interactive, hands-on way. Discovery labs are located in the Student Guide embedded in the lessons and are intended to be performed by the students when they reach them in the course.

Objectives

Upon completion of this course, you will be able to:

  • Describe the components of a cisco unified communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in cisco unified communications manager, cisco unified communications manager express, cisco unity connections manager IM and presence service
  • Understand call flows in cisco unified communications manager and cisco unified communications manager express
  • Perform endpoint and end user administration tasks in cisco unified communications manager and cisco unified communications manager express
  • Describe the telephony features supported in cisco unified communications manager and cisco unified communications manager express
  • Describe the telephony features supported in cisco unified communications manager and cisco unified communications manager express
  • Administer users in cisco unity connection and cisco unified communications manager IM and presence service, and enable the most commonly used feature for both applications
  • Describe how to maintain a cisco unified communications solution

Course Outline

Module 1: Cisco Unified Communications Solutions

  • Lesson 1-1: Understanding the Components of Cisco Unified Communications Solutions
  • Lesson 1-2: Understanding the Characteristics of Cisco Unified Communications Solutions

 

Module 2: Administrator and End-User Interfaces

  • Lesson 2-1: Understanding Administrator Interfaces
  • Lesson 2-2: Understanding End-User Interfaces

 

Module 3: Call Flows in Cisco Call Control Platforms

  • Lesson 3-1: Understanding Call Flows and Call Legs
  • Lesson 3-2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Lesson 3-3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

 

Module 4: Endpoint and End-User Administration

  • Lesson 4-1: Understanding End-User Characteristics and Configuration Requirements
  • Lesson 4-2: Understanding End-User Implementation Options
  • Lesson 4-3: Understanding Endpoint Characteristics and Configuration Requirements
  • Lesson 4-4: Understanding Endpoint Implementation Options

 

Module 5: End User Telephony and Mobility Features

  • Lesson 5-1: Understanding Telephony Features
  • Lesson 5-2: Enabling Telephony Features
  • Lesson 5-3: Understanding Mobility Features
  • Lesson 5-4: Enabling Mobility Features

 

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Lesson 6-1: Understanding Cisco Unity Connection
  • Lesson 6-2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Lesson 6-3: Understanding End User and Voice Mailbox Implementation Options
  • Lesson 6-4: Understanding Cisco Unified Communications Manager IM and Presence Service
  • Lesson 6-5: Enabling Cisco Unified Communications Manager IM and Presence Service

 

Module 7: Cisco Unified Communications Solutions Maintenance

  • Lesson 7-1: Providing End-User Support
  • Lesson 7-2: Understanding Cisco Unified Communications Manager Reports
  • Lesson 7-3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Lesson 7-4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Lesson 7-5: Monitoring Voicemail in Cisco Unity Connection
  • Lesson 7-6: Understanding the Disaster Recovery System

 

Lab Details:

  • Discovery 1: Verify System Information
  • Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Discovery 3: Verify Voicemail Integration
  • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
  • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
  • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery 9: Device Settings Configuration
  • Discovery 10: Configure Cisco Extension Mobility
  • Discovery 11: Configure Hunt Groups
  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
  • Discovery 14: Verify the Cisco Unity Connection Integration
  • Discovery 15: Configure a User Template
  • Discovery 16: Configure a User
  • Discovery 17: Configure Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting
  • Discovery 19: Use Cisco Unified Reporting
  • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery 21: Generate User Reports
  • Discovery 22: Generate and View a QoS Detail Report
  • Discovery 23: Generate and View a Gateway Utilization Report
  • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
  • Discovery 25: Generate Cisco Unified Serviceability Reports

                - Hardware Lab 1: Explore Administrator Interfaces

                - Hardware Lab 2: Explore End-User Interfaces

                - Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager

                - Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

                - Hardware Lab 5: Implement End Users

                - Hardware Lab 6: Implement Endpoints

                - Hardware Lab 7: Enable Telephony Features

                - Hardware Lab 8: Enable Mobility Features

                - Hardware Lab 9: Implement End Users and Voice Mailboxes

                - Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

                - Hardware Challenge Lab 11: Provide End-User Support

                - Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR

                - Hardware Lab 13: Monitor the System with Cisco Unified RTMT

                - Hardware Lab 14: (Optional) Back Up Cisco Unified Communications Manager

CICD 210-060

This section lists the skills and knowledge that learners must possess to benefit fully from the course.  It includes recommended Cisco learning offerings that the learner may complete to benefit fully from this course.

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Course ID:
CICD


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