Integrating Cisco Unified Communications Applications v1.0 (CAPPS)

Integrating Cisco Unified Communications Applications v1.0 (CAPPS)

Overview

Duration : 5 Days

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 is a five-day course that prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager.

This Cisco self-paced course is designed to be as effective as classroom training. Course content is presented in easily-consumable segments via both Instructor Video and text. Interactivity is enabled through Discovery Labs, content review questions, and graded Challenge labs and tests. This makes the learning experience hands-on, increasing course effectiveness, and provides students direct feedback on how well they have mastered the material. And gamification features are built in, including earning badges and a leaderboard, to encourage better performance.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe integrated and unified messaging options and integration with Microsoft Exchange
  • Describe virtualization, design and deployment of Cisco Unity Connection and Cisco Unified Call Manager Describe monitoring tools and how to troubleshoot Cisco Unity Connection issues
  • Describe the features and characteristics of Cisco Unity Express and how to integrate it with Cisco Unified Communications Manager Express
  • Describe how the Cisco Unity Express auto-attendant application works and how it can be customized
  • Describe Cisco Unity Express basic monitoring and troubleshooting tools
  • Describe voicemail networking options including legacy networking, HTTPS networking and VPIM Describe, design, deploy and configure Cisco Unified Communications IM and Presence and use the Cisco Unified Communications IM and Presence troubleshooting tools.
  • Implement Cisco Jabber
  • Describe the features and functionality of Cisco Prime Collaboration Provisioning
  • Describe the video infrastructure components and architecture including endpoints, video services, video network services, and management
  • Describe the features and functionality of Cisco TMS

Course Outline

Module 1: Cisco Unity Connection

  • Lesson 1-1: Designing and Deploying Cisco Unity Connection
  • Lesson 1-2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lesson 1-3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
  • Lesson 1-4: Configuring the Cisco Unity Connection System
  • Lesson 1-5: Implementing Cisco Unity Connection Dial Plan and Call Management
  • Lesson 1-6: Configuring Unified Messaging
  • Lesson 1-7: Troubleshooting Cisco Unity Connection
  • Lesson 1-8: Deploying Voice Mail Redundancy in Branch Offices

 

Module 2: Cisco Unity Express

  • Lesson 2-1: Designing and Deploying Cisco Unity Express
  • Lesson 2-2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lesson 2-3: Configuring Cisco Unity Express User Accounts and Features
  • Lesson 2-4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Lesson 2-5: Troubleshooting Cisco Unity Express

 

Module 3: Cisco Unified IM and Presence Implementation

  • Lesson 3-1: Designing and Deploying Cisco Unified IM and Presence
  • Lesson 3-2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3-3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 3-4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 3-5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Lesson 3-6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

 

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

  • Lesson 4-1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Lesson 4-2: Describing Video Infrastructure
  • Lesson 4-3: Describing Cisco TMS

 

Lab Details

  • Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Hardware Lab 2: Configuring Cisco Unity Connection Users
  • Hardware Lab 3: Configuring Cisco Unity Connection System Settings
  • Hardware Lab 4: Implementing Cisco Unity Connection Call Management
  • Hardware Lab 5: Configuring Cisco Unified Messaging
  • Hardware Lab 6: Troubleshooting Cisco Unity Connection (Optional)
  • Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users
  • Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
  • Hardware Lab 10: Troubleshooting Cisco Unity Express (Optional)
  • Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Hardware Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)
  • Hardware Lab 14: Troubleshoot Cisco Unified Communications IM and Presence (Optional)
  • Hardware Lab 15: Provisioning with Cisco Prime Collaboration
  • Hardware Lab 16: Deploying Cisco TMS and Video Applications
CAPPS - 300-085

The knowledge and skills that a learner must have before attending this course are as follows: 

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments
Course ID:
CAPPS


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