1. Introduction
- Enterprise Architecture: Frameworks, Methodologies, and Benefits
- TOGAF and ITIL: Introduction and Relevance
2. Consultative Selling and Business – Focused Engagements
- Business Transformation and IT-Enabled Change
- Cisco's Architectural Plays and Solutions Overview
- Using your Personal Story to Boost Credibility
- Competitive Landscape and Differentiation
- Business Finance: Concepts and Approach for Quantifying Value
3. Business Consulting-Roles and Styles
- Building Skills for Consultative Selling
- Planning and Conducting Successful Client Meetings
- Identifying and Managing Stakeholders
- Establishing Rapport
- Active Listening
- Planning and Leading a Planning and Discovery Workshop
- Essential Ingredients of a Successful Workshop
- Planning and Conducting a Workshop
- Assess Workshop Outputs and Implications
- Analyzing Opportunities and Gaining Support for Change
- GAP Analysis
- SWOT Analysis
- Questioning Approaches and Handling Objections
- Understanding Change Management
- Presenting Findings for Maximum Impact
4. Building an IT Roadmap: Part 1
- Aligning IT with Business Priorities
- Building a Strategic IT Roadmap: Introduction, Approach, Roles, Resources
- Customer Vision Workshop: Planning and Execution
- Building Architecture and Solutions Relevance
5. Building an IT Roadmap: Part 2
- Discovery and Current State Assessment
- Creating an Architectural Framework and Roadmap
- Gaining Agreement: Call to Action
6. TOGAF
- TOGAF version 9.1 “The Book”
- Introduction to the TOGAF documentation
- TOGAF concepts
- Familiarity with the online documentation of TOGAF
- TOGAF Standard Courseware version 9.1
- Management Overview (PDF)
- TOGAF 9.1 Components (PDF)
- Introduction to the ADM (PDF)
7. ITIL®
- Introduction to ITIL® by “The Stationery Office”
- An introductory overview of ITIL® v3 (PDF)