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Administering Cisco Unified Communications Manager v8.0 (ACUCM)

Administering Cisco Unified Communications Manager v8.0 (ACUCM)


Duration: 3 days

 This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbors pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.


Upon completing this course, you will be able to:
  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups 

Module 1: Introduction to IP Telephony
The module describes how the Cisco Unified Communications Manager deploys in an IP telephony network.
Lesson 1: Exploring IP Telephony
Explain the differences between the traditional voice and the IP telephony networks
Explain the role of the publisher and subscriber servers in the IP telephony network
Distinguish between the various services that are provided on the servers
Describe the intracluster communications between the servers
Illustrate the scalability of a single cluster and the use of dedicated servers
Describe the 1:1 and 2:1 clustering options for redundancy and high availability
Discuss the hardware that is used to support the server software
Lesson 2: Describing Deployment Models
Define the single-site deployment for a single cluster
Define the single-site, colocated deployment for the Cisco Unified Communications Manager Business Edition
Describe the centralized call-processing deployment for a single cluster with remote physical locations
Explain the distributed call-processing deployment for multiple clusters with multiple physical locations
Describe the distributed single cluster call-processing deployment for a single cluster in separated physical locations
Discuss the combination of the four deployments to provide a hybrid combination suitable for any specific organization
Lesson 3: Understanding Advanced Multisite Features
Describe the need for CAC in an IP telephony network
Explain the function of AAR in a centralized deployment
Describe the function of SRST in a centralized cluster environment
Module 2: Defining the Basic Configuration
This module describes the basic administrative functions for setting up the server, adding users, and performing a backup and restore.
Lesson 1: Logging In to Cisco Unified Communications Manager
Explain how to log in to administration, serviceability, and reporting applications. Discuss the functions and features of these applications and navigation between them
Explain the process of logging in to the Cisco Unified Operating System Administration and the Cisco Unified Disaster Recovery applications. Discuss the functions and features of these applications
Discuss logging in to the command line interface and its various commands, functions, and features
Lesson 2: Examining Basic Server Configuration
Explain DNS and how to eliminate reliance upon DNS within the server configuration
Describe how to edit the enterprise parameters to prepare for phone registration
Lesson 3: Describing Multilevel Administration
Explain the steps to configure multilevel administration
Create end users using Cisco Unified Communications Manager Administration
Create new roles, copy existing roles, and use standard roles
Create new user groups, copy existing user groups, and use standard user groups
Assign users to the various user groups to allow various privileges
Lesson 4: Configuring DRS Backup and Restore Procedures
Describe the steps to create a backup of Cisco Unified Communications Manager using the Disaster Recovery System
Explain the procedures to restore the system to a previous backup point
Module 3: User Administration
Lesson 1: Understanding User Configuration
Describe the various methods of creating users in Cisco Unified Communications Manager
Explain the association of devices to users in user management
Describe the assignment of users to user groups
Lesson 2: Using the User Web Pages
Describe the purpose of the user web pages in Cisco Unified Communications Manager
Explain the user perspective of using the user web pages to configure the various user features
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
This module discusses how to identify the parameters that affect phones and devices in the network, and describe their configuration and registration.
Lesson 1: Configuring System Parameters
Describe configuration for autoregistration of phones
Describe configuring Unified CM groups for redundancy and load sharing
Explain date/time group configuration
Discuss various codecs and region configuration
Explain location configuration
Describe AAR and Cisco Unified SRST configuration
Describe configuration of device pools
Describe configuration steps for creating a DHCP server within the cluster
Explain device defaults configuration
Describe configuration options for enterprise and service parameters
Describe the licensing process for endpoints and servers
Lesson 2: Supporting Cisco Unified IP Phones
Describe the various Cisco Unified IP phone model families and the differences between them
Describe the specific features that are available in each phone model
Describe the purpose, configuration, and features of the phone button template
Describe the purpose, configuration, and features of the softkey template
Lesson 3: Exploring Phone Registration and IP Phone Communications
Describe in detail the manual registration and autoregistration processes for Cisco Unified IP phones, including how to configure a phone and directory numbers
Complete phone and DN configuration
Describe the protocols that are used and the communication between the subscriber and Cisco Unified IP phones
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Provide an overview of BAT and its features, purpose, and function
Explain the configuration steps for using BAT to create phones and users
Describe TAPS
Module 5: Basic Route Plan Configuration
This module defines the basic route plan, its purpose, and its configuration in the IP telephony network.
Lesson 1: Implementing Dial Plan Connectivity
Describe the role of a dial plan and the issues that are related to dial plan design
Define trunks and the various trunk types, and describe how they are used
Provide an overview of gateways and gateway types, and describe how they are used
Lesson 2: Creating Route Plans
Define the various route patterns and wildcards that are used for internal and external calling
Explain how digit analysis makes dialing decisions
Describe route patterns, route lists, and route groups
Configure FAC, and CMC for cost control or accounting
Module 6: Route Filters and Digit Manipulation
This module describes translation patterns, route filters, DDI, and transformation masks to accomplish specific types of digit manipulation and call routing.
Lesson 1: Configuring Translation Patterns and Route Filters
Describe the behavior and configuration of translation patterns
Explain the 9.@ pattern and its use in route filters
Explain the function and configuration of route filters with the use of DDI and the Route Plan Report
Lesson 2: Implementing Digit Manipulation
Describe DDI and its function in the route pattern configuration
Provide a detailed description of transformation masks, and their function, purpose, and configuration
Explain and run a Route Plan Report
Module 7: Class of Control
This module describes partitions and calling search spaces.
Lesson 1: Defining Class of Control
Describe the need for class of control within the IP telephony network
Provide a detailed description of partitions and their configuration
Describe CSSs, their configuration, and their relationship to partitions
Explain the configuration of the PLAR application
Lesson 2: Using Class of Control Features
Provide a detailed description of call restriction between class of user and geographic location
Explain time-of-day routing using time periods and time schedules
Describe the traditional and the line/device approach to CSS management
Module 8: Understanding Media Resources
This module describes the various media resources as well as their use and configuration in Cisco Unified Communications Manager Administration.
Lesson 1: Defining Media Resources
Describe the various media resources that are available when the Cisco IP Voice Media Streaming App is activated
Explain the function and configuration of conference bridges
Describe MTPs
Provide a description of the transcoder and its use, function, and configuration
Explain how to configure an MOH server
Describe the purpose of the annunciator and its configuration
Lesson 2: Exploring Media Resource Management
Describe media resource management and how resources are allocated
Explain the configuration of MRGs
Explain the configuration of MRGLs
Module 9: Features and Services
This module describes the purposes of specific features and services.
Lesson 1: Describing Basic Features
Describe the functions and configurations of the Call Park and Directed Call Park features
Explain the Call Pickup and Group Call Pickup features and configurations
Provide a detailed description of the Cisco Call Back feature and the creation of the softkey templates
Explain shared lines and the Barge and Privacy features
Lesson 2: Exploring Hunt Groups
Provide an overview of hunt group configuration and its components (line group, hunt list, and hunt pilot)
Explain the configuration of the line group and the assignment of DNs
Describe the configuration of the hunt list and assignment of line groups
Explain the detailed configuration of the hunt pilot and assignment of the hunt list
Describe the final forwarding features and their purpose in hunt groups
Lesson 3: Describing Phone Services
Provide an overview of Cisco IP Phone Services
Explain the configuration of Cisco IP Phone Services
ACUCM 8.0 Labs
Lab 2-1: Performing General Administration
Lab 2-2: Configuring Basic Settings
Lab 2-3: Backing Up and Restoring the Publisher
Lab 3-1: Creating and Associating Users
Lab 4-1: Configuring the System to Support Cisco IP Phones
Lab 4-2: Using the Cisco Unified Communications Manager BAT
Lab 5-1: Configuring Basic Dial Plan Elements
Lab 6-1: Configuring Complex Dial Plan Elements
Lab 7-1: Implementing Calling Privileges and Restrictions
Lab 8-1: Configuring Media Resources
Lab 9-1: Configuring User Features 
Lab 9-2: Configuring Hunt Groups and Call Coverage 

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