Module 1: Introduction to IP Telephony
The module describes how the Cisco Unified Communications Manager deploys in an IP telephony network.
Lesson 1: Exploring IP Telephony
- Explain the differences between the traditional voice and the IP telephony networks
- Explain the role of the publisher and subscriber servers in the IP telephony network
- Distinguish between the various services that are provided on the servers
- Describe the intracluster communications between the servers
- Illustrate the scalability of a single cluster and the use of dedicated servers
- Describe the 1:1 and 2:1 clustering options for redundancy and high availability
Lesson 2: Describing Deployment Models
- Define the single-site deployment for a single cluster
- Define the single-site, colocated deployment for the Cisco Unified Communications Manager Business Edition
- Describe the centralized call-processing deployment for a single cluster with remote physical locations
- Explain the distributed call-processing deployment for multiple clusters with multiple physical locations
- Describe the distributed single cluster call-processing deployment for a single cluster in separated physical locations
- Discuss the combination of the four deployments to provide a hybrid combination suitable for any specific organization
Lesson 3: Understanding Advanced Multisite Features
- Describe the need for CAC in an IP telephony network
- Explain the function of AAR in a centralized deployment
- Describe the function of SRST in a centralized cluster environment
Module 2: Defining the Basic Configuration
This module describes the basic administrative functions for setting up the server, adding users, and performing a backup and restore.
Lesson 1: Logging In to Cisco Unified Communications Manager
- Explain how to log in to administration, serviceability, and reporting applications. Discuss the functions and features of these applications and navigation between them
- Explain the process of logging in to the Cisco Unified Operating System Administration and the Cisco Unified Disaster Recovery applications. Discuss the functions and features of these applications
- Discuss logging in to the command line interface and its various commands, functions, and features
Lesson 2: Examining Basic Server Configuration
- Explain DNS and how to eliminate reliance upon DNS within the server configuration
- Describe how to edit the enterprise parameters to prepare for phone registration
Lesson 3: Describing Multilevel Administration
- Explain the steps to configure multilevel administration
- Create end users using Cisco Unified Communications Manager Administration
- Create new roles, copy existing roles, and use standard roles
- Create new user groups, copy existing user groups, and use standard user groups
- Assign users to the various user groups to allow various privileges
Lesson 4: Configuring DRS Backup and Restore Procedures
- Describe the steps to create a backup of Cisco Unified Communications Manager using the Disaster Recovery System
- Explain the procedures to restore the system to a previous backup point
Module 3: User Administration
Lesson 1: Understanding User Configuration
- Describe the various methods of creating users in Cisco Unified Communications Manager
- Explain the association of devices to users in user management
- Describe the assignment of users to user groups
Lesson 2: Using the User Web Pages
- Describe the purpose of the user web pages in Cisco Unified Communications Manager
- Explain the user perspective of using the user web pages to configure the various user features
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
This module discusses how to identify the parameters that affect phones and devices in the network, and describe their configuration and registration.
Lesson 1: Configuring System Parameters
- Describe configuration for auto-registration of phones
- Describe configuring Unified CM groups for redundancy and load sharing
- Explain date/time group configuration
- Discuss various codecs and region configuration
- Explain location configuration
- Describe AAR and Cisco Unified SRST configuration
- Describe configuration of device pools
- Describe configuration steps for creating a DHCP server within the cluster
- Explain device defaults configuration
- Describe configuration options for enterprise and service parameters
- Describe the licensing process for endpoints and servers
Lesson 2: Supporting Cisco Unified IP Phones
- Describe the various Cisco Unified IP phone model families and the differences between them
- Describe the specific features that are available in each phone model Describe the purpose, configuration, and features of the phone button template
- Describe the purpose, configuration, and features of the softkey template
Lesson 3: Exploring Phone Registration and IP Phone Communications
- Describe in detail the manual registration and autoregistration processes for Cisco Unified IP phones, including how to configure a phone and directory numbers
- Complete phone and DN configuration
- Describe the protocols that are used and the communication between the subscriber and Cisco Unified IP phones
Lesson 4: Utilizing the Bulk Administration Tool (BAT)
- Provide an overview of BAT and its features, purpose, and function
- Explain the configuration steps for using BAT to create phones and users
- Describe TAPS
Module 5: Basic Route Plan Configuration
This module defines the basic route plan, its purpose, and its configuration in the IP telephony network.
Lesson 1: Implementing Dial Plan Connectivity
- Describe the role of a dial plan and the issues that are related to dial plan design
- Define trunks and the various trunk types, and describe how they are used
- Provide an overview of gateways and gateway types, and describe how they are used
Lesson 2: Creating Route Plans
- Define the various route patterns and wildcards that are used for internal and external calling
- Explain how digit analysis makes dialing decisions
- Describe route patterns, route lists, and route groups
- Configure FAC, and CMC for cost control or accounting
Module 6: Route Filters and Digit Manipulation
This module describes translation patterns, route filters, DDI, and transformation masks to accomplish specific types of digit manipulation and call routing.
Lesson 1: Configuring Translation Patterns and Route Filters
- Describe the behavior and configuration of translation patterns
- Explain the 9.@ pattern and its use in route filters
- Explain the function and configuration of route filters with the use of DDI and the Route Plan Report
Lesson 2: Implementing Digit Manipulation
- Describe DDI and its function in the route pattern configuration
- Provide a detailed description of transformation masks, and their function, purpose, and configuration
- Explain and run a Route Plan Report
Module 7: Class of Control
This module describes partitions and calling search spaces.
Lesson 1: Defining Class of Control
- Describe the need for class of control within the IP telephony network
- Provide a detailed description of partitions and their configuration
- Describe CSSs, their configuration, and their relationship to partitions
- Explain the configuration of the PLAR application
Lesson 2: Using Class of Control Features
- Provide a detailed description of call restriction between class of user and geographic location
- Explain time-of-day routing using time periods and time schedules
- Describe the traditional and the line/device approach to CSS management
Module 8: Understanding Media Resources
This module describes the various media resources as well as their use and configuration in Cisco Unified Communications Manager Administration.
Lesson 1: Defining Media Resources
- Describe the various media resources that are available when the Cisco IP Voice Media Streaming App is activated
- Explain the function and configuration of conference bridges
- Describe MTPs
- Provide a description of the transcoder and its use, function, and configuration
- Explain how to configure an MOH server
- Describe the purpose of the annunciator and its configuration
Lesson 2: Exploring Media Resource Management
- Describe media resource management and how resources are allocated
- Explain the configuration of MRGs
- Explain the configuration of MRGLs
Module 9: Features and Services
This module describes the purposes of specific features and services.
Lesson 1: Describing Basic Features
- Describe the functions and configurations of the Call Park and Directed Call Park features
- Explain the Call Pickup and Group Call Pickup features and configurations
- Provide a detailed description of the Cisco Call Back feature and the creation of the softkey templates
- Explain shared lines and the Barge and Privacy features
Lesson 2: Exploring Hunt Groups
- Provide an overview of hunt group configuration and its components (line group, hunt list, and hunt pilot)
- Explain the configuration of the line group and the assignment of DNs
- Describe the configuration of the hunt list and assignment of line groups
- Explain the detailed configuration of the hunt pilot and assignment of the hunt list
- Describe the final forwarding features and their purpose in hunt groups
Lesson 3: Describing Phone Services
- Provide an overview of Cisco IP Phone Services
- Explain the configuration of Cisco IP Phone Services