Certified Agile Process Owner


Duration: 2 days

This course provides guidance into the Process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement life cycle.


On completion of this course, the following learning outcomes will be achieved:

  • Basic Agile and Agile Service Management concept

  • Process owner role and responsibilities

  • Managing and prioritizing a process backlog

  • Creating and utilizing user stories

  • Collaborating with process stakeholders and other process owners

  • Overseeing Agile process design and improvement action

  • Managing organizational change activities

  • Monitoring and measuring process performance

  • Conducting process reviews and identifying improvements


 Course Introduction

      Importance of processes,Agility and the role of the Process Owner


 Process Design Basics

      The Elements of a Process

      Process Owner Responsibilities


Process Owner Knowledge, Skills,and Attribute 

Selecting a Process Owner  

Agile Basics

      What is Agile?

      The Agile Manifesto

      Why Agile Projects are Successful  

Scrum Basics

      Scrum Roles, Artifacts, and Events

      Scrum Pillars

      Scrum in a Nutshell

      Scrum, Kanban, or Both?


Characteristics of an Agile Process 

Two Aspects of Agile Service Management 

      Agile Process Design

      Agile Process Improvement

Agile Process Design

      Creating and Populating a Process Backlog

      User Story Mapping

      Ordering and Maintaining theProcess Backlog

      Process Design Sprints

      The Process Owner and Sprint Events

      Process Implementation

      Definition of 'Done'


Agile Process Improvement


      Aligning Processes withStrategic Goals

      CSI Sprints and Plan-Do-Check-Act

      Sustaining Improvements

      Assessing Process Maturit

      Implementing Process Improvements


 Measuring Value


 Demonstrating Value

      Leading and LaggingPerformance Indicators

      Critical Success Factors andKey Performance Indicators

      Service Level Agreements andOperational Level Agreements

     Conducting Measurement Review

     Communicating Performance 

 Process Improvement Tools and Technologies

Challenges and Critical Success Factors


The target audience for this course are:

  •  Process owners

  •  Process managers


Employees and managers responsible for designing, re-engineering or improving processes


Consultants guiding their clients through process improvement initiatives  Anyone responsible for:


      Managing process-related requirements

      Ensuring the efficiency and effectiveness of processes

      Maximizing the value of processes


There are no prerequisites to attending the Certified Agile Process Owner course or for sitting the certification examination. Familiarity with IT Services and Scrum concepts are advantageous but not mandatory.


Participants who successfully complete the course and pass the examination will be recognized as a Certified Agile Process Owner issued and governed by DevOps Institute.Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only


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