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CAPO - Certified Agile Process Owner

Overview

Duration: 2 days

This course provides guidance into the Process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement life cycle.

Objectives

On completion of this course, the following learning outcomes will be achieved:

  • Basic Agile and Agile Service Management concept
  • Process owner role and responsibilities
  • Managing and prioritizing a process backlog
  • Creating and utilizing user stories
  • Collaborating with process stakeholders and other process owners
  • Overseeing Agile process design and improvement action
  • Managing organizational change activities
  • Monitoring and measuring process performance
  • Conducting process reviews and identifying improvements

Content

Participants who successfully complete the course and pass the examination will be recognized as a Certified Agile Process Owner issued and governed by DevOps Institute. Delegates who do not attain a passing score for the examination would be awarded a course attendance certify

Course Introduction

  • Importance of processes, Agility and the role of the Process Owner

 Process Design Basics

  • The Elements of a Process
  • Process Owner Responsibilities

Process Owner Knowledge, Skills,and Attribute 

Selecting a Process Owner

Agile Basics

  • What is Agile?
  • The Agile Manifesto
  • Why Agile Projects are Successful

    Scrum Basics
  • Scrum Roles, Artifacts, and Events
  • Scrum Pillars
  • Scrum in a Nutshell
  • Scrum, Kanban, or Both?

Characteristics of an Agile Process 

Two Aspects of Agile Service Management 

  • Agile Process Design
  • Agile Process Improvement

Agile Process Design

  • Creating and Populating a Process Backlog
  • User Story Mapping
  • Ordering and Maintaining theProcess Backlog
  • Process Design Sprints
  • The Process Owner and Sprint Events
  • Process Implementation
  • Definition of 'Done'

Agile Process Improvement

  • Aligning Processes withStrategic Goals
  • CSI Sprints and Plan-Do-Check-Act
  • Sustaining Improvements
  • Assessing Process Maturit
  • Implementing Process Improvements

 Measuring Value

 Demonstrating Value

  • Leading and LaggingPerformance Indicators
  • Critical Success Factors andKey Performance Indicators
  • Service Level Agreements andOperational Level Agreements
  • Conducting Measurement Review
  • Communicating Performance 

Process Improvement Tools and Technologies

Challenges and Critical Success Factors

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Audience

The target audience for this course are:

  •  Process owners
  •  Process managers

Employees and managers responsible for designing, re-engineering or improving processes

Consultants guiding their clients through process improvement initiatives Anyone responsible for:

  • Managing process-related requirements
  • Ensuring the efficiency and effectiveness of processes
  • Maximizing the value of processes

Prerequisites

There are no prerequisites to attending the Certified Agile Process Owner course or for sitting the certification examination. Familiarity with IT Services and Scrum concepts are advantageous but not mandatory.

Certification

Participants who successfully complete the course and pass the examination will be recognized as a Certified Agile Process Owner issued and governed by DevOps Institute.Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only

Schedule

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