Customer Care Strategy Training Course

Overview

Course Duration: 2 Days

A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

Objectives

Developing competencies in the area of professional in Critical Quality Customer Service Skills Strategy.
  • Increasing Communication skills efficiency with customers
  • Attaining the knowledge in E-mail to Enhance Customer Service and Telephone Etiquettes
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
At the completion of this course, participants will be able to:
  • Adopt Critical Quality Customer Service Skills Strategy
  • Develop Clear communication skills. 
  • Telephone Etiquette
  • E-mail to Enhance Customer Service
  • Knowledge of the Product
  • Ability to use positive language
  • Build strong and sustainable relationships with clients
  • How to Deal with Difficult Customers 
  • Ten Major Do’s and Don’ts of Customer Service
Day 1 

Customer care strategy plays an important role in

  • Building customer satisfaction
  • To retain loyal customers
  • Increase levels of repeat business. 
The Important of Quality Customer Service
  • Quality customer service creates
  • Critical Skills Quality Customer Service Skills.
  • Communication skills with customers 
  • Conversations over the Telephone
  • E-mail to Enhance Customer Service… 
Day 2

Building customer relationships 
  • Basic Needs of Customers 
  • Building strong and sustainable relationships with clients
  • Branding Essentials 
  • How to Deal with Difficult Customers
  • Ten Major Do’s and Don’ts of Customer Service
Applying the learning 
  • Review of learning
  • Action planning for participant
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Course ID:
CUSTCARE-STRATEGY


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