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AMA: Communicating Up, Down and Across the Organization (2203)

Overview

Duration: 2 days

Get heard—regardless of positional power!

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

Objectives

Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
Analyze Audiences and Situations Appropriately
Create Processes to Frame Your Message to Specific Audiences
Apply Strategies to Influence and Motivate

Content

1. Putting the Best “You” Forward

Exhibit a Strong Sense of Confidence and External Image
Create and Maintain Credibility and Trust with Others
Apply Strategies to Build and Use Rapport with Colleagues

2. Targeting Your Message to the Audience

Analyze an Audience to Create Messages That Address Listeners’ Specific Needs
Assess and Speak to Others’ Organizational Positions, Roles, and Responsibilities
Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners

3. Targeting Your Message to the Situation

Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

4. Framing the Message

Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
Practice Skills for Delivering Messages That Promote Clear and Productive Communication

5. Motivating and Influencing Throughout the Organization

Build Productivity By Applying Up, Down, and Across Motivational Communication Strategies
Evaluate and Practice Various Motivational, Informative, and Influencing Presentation Formats

Audience

This communication training is ideal for business professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.

Prerequisites

While there are no direct pre-requisites, here are some of the benefits realized of this course :

Analyze your audiences and situations and plan your message
Create processes to frame your message to specific audiences
Apply strategies to influence and motivate others throughout the organization
Understand how communication can impact how much influence you have
Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Certification

Schedule

Course ID:

2203

Show Schedule for:

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