2203 - AMA: Communicating Up, Down and Across the Organization

• Exhibit a Strong Sense of Confidence and External Image
• Create and Maintain Credibility and Trust with Others
• Apply Strategies to Build and Use Rapport with Colleagues

• Analyze an Audience to Create Messages That Address Listeners’ Specific Needs
• Assess and Speak to Others’ Organizational Positions, Roles, and Responsibilities
• Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners

• Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
• Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
• Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

• Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
• Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
• Practice Skills for Delivering Messages That Promote Clear and Productive Communication

• Build Productivity By Applying Up, Down, and Across Motivational Communication Strategies
• Evaluate and Practice Various Motivational, Informative, and Influencing Presentation Formats

While there are no direct pre-requisites, here are some of the benefits realized of this course :

• Analyze your audiences and situations and plan your message
• Create processes to frame your message to specific audiences
• Apply strategies to influence and motivate others throughout the organization
• Understand how communication can impact how much influence you have
• Exhibit a strong sense of self-confidence with your peers, direct reports and managers

This course is not associated with any Certification.