1. Putting the Best “You” Forward
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Exhibit a Strong Sense of Confidence and External Image
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Create and Maintain Credibility and Trust with Others
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Apply Strategies to Build and Use Rapport with Colleagues
2. Targeting Your Message to the Audience
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Analyze an Audience to Create Messages That Address Listeners’ Specific Needs
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Assess and Speak to Others’ Organizational Positions, Roles, and Responsibilities
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Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
3. Targeting Your Message to the Situation
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Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
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Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
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Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present
4. Framing the Message
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Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
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Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
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Practice Skills for Delivering Messages That Promote Clear and Productive Communication
5. Motivating and Influencing Throughout the Organization
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Build Productivity By Applying Up, Down, and Across Motivational Communication Strategies
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Evaluate and Practice Various Motivational, Informative, and Influencing Presentation Formats