Download PDF
of this course

CAPPS - Integrating Cisco Unified Communications Applications v8.0.0 (CAPPS)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Course Duration: 5 days
 

Discover the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection in this course. You will learn about voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms. You will also learn about Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager (CUCM).

For self-paced learning, you will have access to this course for 12 months from the purchase date.

 

Who Should Attend

  • Network administrators and network engineers
  • CCNP Voice candidates
  • Systems engineers

Course Certifications

This course is part of the following Certifications:

Prerequisites

  • CVOICE - Implementing Cisco Unified Communications Voice over IP and Q05 V8.0

 

Course Objectives

  • Integrate Cisco Unity Connection with CUCM

  • Unity Connection System Settings, Schedules, and Distribution Lists

  • Integrate Unity Connection with Microsoft Active Directory

  • Use Cisco Unity Connection Partitions and Search Spaces

  • Implement Cisco Unity Connection Call Management

  • Build an Audiotext Application using the Opening Greeting, Interview, and Call Handlers

  • Configure Directory Call Handlers

  • Configure Cisco Unity Connection Users, Class of Service, and Roles

  • Set Up Message Notification

  • Monitor and Troubleshoot Cisco Unity Connection and Cisco Unity Express

  • Integrate Cisco Unity Express with CUCM Express

  • Unity Express System Settings, Schedules, and Distribution Lists

  • Configure Cisco Unity Express Users and Class of Service

  • Unity Express Voice Mail Features, such as VoiceView and IMAP Messaging

  • Configure the Cisco Unity Express AutoAttendant

  • VPIM

  • Cisco Unified Presence

  • Configure CUCM for CUPS Integration

  • Cisco Unified Presence and How to implement Cisco Unified Personal Communicator

  • Configure CUPC Clients for Presence and Desk Phone Control

  • Deploy IP Phone Messenger

  • Configure Unity Connection Integration with Call Manager

  • Troubleshoot Cisco Unified Presence

Course Content

1. Introduction to Voice Mail

  • General Requirements for Voice Mail Integration

2. Cisco Unity Connection in a CUCM Environment

  • Integration with CUCM

  • Configuring Unity Connection

  • Using Partitions and Search Spaces

  • Implementing Call Management

  • Configuring Users

  • Monitoring and Troubleshooting

3. Cisco Unity Express Implementation in CUCM Express Environment

  • Basics of Unity Express

  • Integration with CUCM Express

  • Configuring Unity Express

  • Configuring User Accounts

  • AutoAttendant

  • Troubleshooting

4. Voice Profile for Internet Mail Implementation (VPIM)

  • Implementing VPIM in Unity Connection

  • Implementing VPIM in Unity Express

5. Cisco Unified Presence Implementation

  • Components and Communication Flows

  • Integrating Unified Presence

  • Configuring Features

  • Implementing Unified Personal Communicator

  • Verifying and Troubleshooting Tools

Course ID: CAPPS

5 Days Course
SGD 4850.00
 
Singapore
5 Days Course
USD 2,000.00
or 20 CLC
India (USD)

Show Schedule for 1 Month  3 Months  All 
Date Country Location Register
06 Mar 2017 - 10 Mar 2017 Singapore Singapore
03 Apr 2017 - 07 Apr 2017 Singapore Singapore
22 May 2017 - 26 May 2017 Singapore Singapore
19 Jun 2017 - 23 Jun 2017 Singapore Singapore
24 Jul 2017 - 28 Jul 2017 Singapore Singapore
11 Sep 2017 - 15 Sep 2017 Singapore Singapore
09 Oct 2017 - 13 Oct 2017 Singapore Singapore
13 Nov 2017 - 17 Nov 2017 Singapore Singapore
11 Dec 2017 - 15 Dec 2017 Singapore Singapore
06 Mar 2017 - 10 Mar 2017 India (USD) Bangalore/Chennai
03 Apr 2017 - 07 Apr 2017 India (USD) Bangalore/Chennai
22 May 2017 - 26 May 2017 India (USD) Bangalore/Chennai
19 Jun 2017 - 23 Jun 2017 India (USD) Bangalore/Chennai