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AUC - Administering Cisco Unity Connection v8.0 (AUC )

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 2 days
AUC - Administering Cisco Unity Connection v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. This 2-day course presents Cisco Unity Connection with the focused goal of providing you with the necessary skills to perform day-to-day job functions using the Cisco Unity Connection version 8.x system. If you require skills beyond administration where engineering, integration, and networking skills are required, you should consider the Implementing Cisco Unity Connection (IUC) course.

Who Should Attend

This course is primarily intended for:
  • Administrator
  • IT support personnel
  • Helpdesk support staff
This course would also be useful for:
  • Network Engineering Staff Personnel looking for an introduction to Cisco Unity

Course Certifications

This course is part of the following Certifications:

Prerequisites

  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Objectives

  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Content

Module 1: Introduction to Cisco Unity Connection
This module describes the function of Cisco Unity Connection, and the various interfaces that are used to access the system.
  • Lesson 1: Overview of Cisco Unity Connection
    • This lesson defines an understanding of Cisco Unity Connection functions and features, including the standalone, active-active cluster pair, and digital networking deployment models. Upon completing this lesson, the learner will be able to meet these objectives:
      • Describe Cisco Unity Connection features and functionality, including its design, database, and message store
      • Explain integration and the function of ports and port groups
      • Describe the active-active cluster pair that is used to achieve redundancy and increased port capacity
      • Explain the function and purpose of digital networking as it applies to Cisco Unity Connection
  • The lesson includes these topics:
    • Understanding Cisco Unity Connection
    • Cisco Unity Connection Integration
    • Active-Active, High-Availability Deployment
    • Digital Networking Deployment Model
  • The lesson includes these activities:
    • None
  • Lesson 2: Navigating Cisco Unity Connection
    • This lesson defines how to access the various applications and services in Cisco Unity Connection, including Cisco Unity Connection Administration and Cisco Unity Connection Serviceability. Upon completing this lesson, the learner will be able to meet these objectives:
      • Access Cisco Unity Connection applications
      • Log into applications in Cisco Unity Connection
      • Describe Cisco Unified Serviceability and Cisco Unity Connection Serviceability
      • Navigate Cisco Unity Connection Administration
      • Describe port configuration
      • Describe general configurations in Cisco Unity Connection Administration
  • The lesson includes these topics:
    • Accessing Cisco Unity Connection
    • Logging into Cisco Unity Connection Applications
    • Cisco Unified Serviceability and Cisco Unity Connection Serviceability
    • Cisco Unity Connection Administration
    • Port Configuration for Telephony Integration
    • General Configuration
  • The lesson includes these activities:
    • None
  • Lesson 3: Understanding Call Handlers, Users, and Call Flow
    • This lesson defines how to access and configure call handlers, users, and call flow in Cisco Unity Connection Administration. Upon completing this lesson, the learner will be able to meet these objectives:
      • Introduce call handlers and users
      • Describe incoming call flows
      • Describe incoming call processing components
      • Understand direct and forward call routing rules
      • Understand and configure call handlers
      • Understand and configure directory handlers
      • Understand and configure interview handlers
  • The lesson includes these topics:
    • Call Processing
    • Default Call Handlers
    • Handlers—Function and Purpose
    • Default Call Handler Flow
    • Call Handler Configuration
    • Incoming Call Flows
    • Cisco Unity Connection Incoming Call Flow
    • Message Retrieval
    • Incoming Call Processing Components
    • Call Routing—Direct or Forwarded
    • Call Routing—Direct
    • Call Routing—Forwarded
    • Configuration of Users
    • Implementation of Call Routing
    • Implementation of Call Routing—Direct
    • Implementation of Call Routing—Forwarded
    • Directory Handlers
    • Directory Handlers Configuration
    • Interview Handlers
    • Interview Handlers Configuration
  • The lesson includes these activities:
    • Lab 1-1: Verifying Connectivity and Call Flow
    • Lab 1-2: Verifying and Configuring Call Handlers
    • Lab 1-3: Working with Users and Extensions in Voice Mail
Module 2: Configuration of Users and Contacts
This module describes the differences between users and contacts and the configuration procedures for each of these objects in Cisco Unity Connection. The learner will be able to explain the components that are required for user call processing by Cisco Unity Connection.
  • Lesson 1: Explaining Users and Contacts
    • This lesson explains the various users and contacts in Cisco Unity Connection. Upon completing this lesson, the learner will be able to meet these objectives:
      • Illustrate the purpose and function of the different types of users, as well as describe the default user accounts in Cisco Unity Connection.
      • Explain the steps that are needed to configure users in Cisco Unity Connection
      • Describe the purpose and function of contacts
      • Explain the configuration of contacts in Cisco Unity Connection
  • The lesson includes these topics:
    • Understanding Users
    • Preparing to Configuring Users
    • Configuring Authentication Rules
    • Configuring CoS
    • Configuring Schedules and Holidays
    • Configuring User Templates
    • Configuring Users
    • Understanding Contacts
    • Configuring Contacts
  • The lesson includes these activities:
    • None
  • Lesson 2: Managing Multiple Users
    • This lesson provides an understanding of how to manage multiple users using various methods, such as AXL, LDAP, and BAT. Upon completing this lesson, the learner will be able to meet these objectives:
      • Explain the various methods of creating multiple users in Cisco Unity Connection Administration
      • Configure users from Cisco Unified Communications Manager to Cisco Unity Connection using AXL
      • Configure users from Microsoft Active Directory to Cisco Unity Connection using LDAP
      • Explain the function and configuration of creating multiple users using the BAT
      • Describe the various users that were imported fusing AXL, LDAP, and the BAT
      • The lesson includes these topics
      • Configuring Multiple Users
      • Importing Users Using AXL
      • Importing Users Using LDAP
      • Importing Users Using BAT
      • Reviewing Users
  • The lesson includes these activities:
    • Lab 2-1: Preparing to Configure Users and Contacts
    • Lab 2-2: Managing Users and Contacts
    • Lab 2-3: Managing Multiple Users
Module 3: Implementation of Features
This module describes the various features and options that are available to users in Cisco Unity Connection.
  • Lesson 1: Implementing the Dial Plan
    • This lesson explains how to identify, create, and modify partitions and search spaces and assign them to the various objects in Cisco Unity Connection. Upon completing this lesson, the learner will be able to meet these objectives:
      • Review the dial plan components and their purpose in Cisco Unity Connection
      • Understand the configurations that are required to add, modify, and delete partitions
      • Describe the purpose and configuration of search spaces in Cisco Unity Connection
      • Illustrate the assigning of partitions and search spaces to users, distribution lists, and call handlers
  • The lesson includes these topics:
    • Dial Plan Components
    • Dial Plan Configuration
  • The lesson includes these activities:
    • None
  • Lesson 2: Understanding User Features
    • This lesson defines how to implement a number of user features. Upon completing this lesson, the learner will be able to meet these objectives:
      • Review user features and options
      • Understand how to edit user Basic Options
      • Describe the configuration of password options
      • Understand the assignment and purpose of roles, user settings, MWI options, transfer rules, message settings, and caller input options
      • Describe the mailbox settings, quotas, and status
      • Illustrate the configuration of notification devices, alternate names, and extensions
      • Define the configuration of private lists and external service accounts
      • Describe the configuration of SMTP proxy addresses
  • This lesson includes this topic:
    • Reviewing User Features
  • The lesson includes these activities:
    • None
  • Lesson 3: Accessing Voice Messaging and User Features
    • This lesson defines how to implement user features and understand the different methods that are used to access voice messaging in Cisco Unity Connection. Upon completing this lesson, the learner will be able to meet these objectives:
      • Understand the various methods that are used to access voice messaging and features by phone
      • Describe the Cisco Unity Connection Phone View feature
      • Describe the implementation of Cisco Unity Connection VMO to access voice messaging via an IMAP client
      • Understand the Cisco PCA including, Cisco Unity Connection Inbox, Personal Call Transfer Rules, and Assistant
      • Describe how to access voice messaging using RSS feeds
      • Understand the implementation of secure messaging in Cisco Unity Connection
      • The lesson includes these topics
      • Accessing Voice Messaging
      • Phone View
      • Implementing Cisco Unity Connection VMO
      • Accessing Voice Messaging Using RSS Feeds
      • Implementing Secure Messaging
  • The lesson includes these activities:
    • None
  • Lesson 4: Managing Distribution Lists
    • This lesson defines how manage system and private distribution lists. Upon completing this lesson, the learner will be able to meet these objectives:
      • Understand the default system distribution lists and the operating parameters of private distribution lists
      • Illustrate the configuration on how to add, modify, and delete system distribution lists
      • Describe the user configuration to create and modify private distribution lists
  • The lesson includes these topics:
    • Distribution Lists—System Distribution Lists
    • Distribution Lists—Private Distribution Lists
  • The lesson includes these activities:
    • Lab 3-1: Implementing the Dial Plan
    • Lab 3-2: Understanding User Features
    • Lab 3-3: Implementing Integrated Messaging and User Features
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
This module describes the various applications, tools, and reports that are available in Cisco Unity Connection.
  • Lesson 1: Designing an Audiotext Application
    • This lesson defines the procedures to building an audiotext application for Cisco Unity Connection. Upon completing this lesson, the learner will be able to meet these objectives:
      • Analyze and identify the needs and requirements for the audiotext application
      • Illustrate the layout of the audiotext application in a graphical format
      • Define the audiotext application components and actions
      • Configure and review the various audiotext features and options
  • The lesson includes these topics:
    • Audiotext Application Design
    • Audiotext Application Configuration
    • Greeting Administrator
    • Greeting Administrator Configuration
  • The lesson includes these activities:
    • None
  • Lesson 2: Using Cisco Unity Connection Tools and Reports
    • This lesson provides an understanding of the various administration tools and reports in Cisco Unity Connection. Upon completing this lesson, the learner will be able to meet these objectives:
      • Understand the purpose and function of the Bulk Edit feature in Cisco Unity Connection
      • Describe the functions and purpose of Task Management in the maintenance and troubleshooting of Cisco Unity Connection
      • Define the various reports that are available to the administrator in Cisco Unity Connection Serviceability
      • The lesson includes these topics
      • Using the Bulk Edit Feature
      • Using Task Management
      • Cisco Unity Connection Reports
  • The lesson includes these activities:
    • None
  • Lesson 3: Using the DRS
    • This lesson explains how to use and configure the DRS in Cisco Unity Connection. Upon completing this lesson, the learner will be able to meet these objectives:
      • Illustrate the configuration and importance of the DRS to create a proper backup
      • Understand the configuration and best practices of backup schedules
      • Describe the use of the restore function in the DRS
  • The lesson includes these topics:
    • Disaster Recovery System
    • Configuring Backups
    • Performing Restore Operations
  • The lesson includes these activities:
    • Lab 4-1: Implementing an Audiotext Application
    • Lab 4-2: Using Cisco Unity Connection Tools and Reports

Course ID: AUC


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