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SSPO - Supporting Cisco Service Provider IP NGN Operations (SSPO)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Course Duration: 5 days
SSPO - Supporting Cisco Service Provider IP NGN Operations In this course, entry-level personnel will get an introduction to the service provider network operations environment, processes, and management tools and methods. You will practice the primary job roles and tasks as you prepare for the Cisco Certified Network Associate in Service Provider Operations (CCNA SP Operations) certification exam. CCNA SP Operations certification validates basic knowledge and skills of a Tier I support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure.

Who Should Attend

  • Support staff
  • Service provider network operations center (NOC) personnel
  • Service provider engineers
  • Service provider partners

Course Certifications

This course is part of the following Certifications:

Prerequisites

  • IP networking fundamentals covered in ICND1
  • Operations process knowledge represented by eTOM and/or ITIL® training or recommendations
  • Knowledge of or experience troubleshooting IP network environments
  • UNIX and/or Linux operating system experience or familiarity

Course Objectives

  • Service provider NGN technology trends and their effect on operational environments
  • NMS tools available to monitor networks and network devices
  • Implement incident (event) management procedures
  • Demonstrate fault management procedures
  • Configuration management process
  • Change management procedures
  • Performance management procedures

Course Content

  • Introduction to the Service Provider NGN and the Operations Environment
  • NMS Tools and Protocols
  • Incident Management
  • Fault Management
  • Configuration Management
  • Change Management
  • Performance Management
Labs
  • Lab 1-1: Verify Lab Access
  • Lab 2-1: Obtain MIB information
  • Lab 3-1: Incident Management Case Study 1
  • Lab 3-2: Incident Management Case Study 2
  • Lab 3-3: Process Incident and Trouble Tickets
  • Lab 4-1: Execute Network Operations Diagnostic Procedures for Network Faults
  • Lab 4-2: Practice Incident and Fault Management: Diagnose a Network Link Fault
  • Lab 4-3: Practice Incident and Fault Management: Diagnose a Cisco IOS Software Device Failure
  • Lab 4-4: Practice Incident and Fault Management: Diagnose a Cisco IOS XR Software Device Fault
  • Lab 4-5: Practice Incident and Fault Management: Diagnose a Network Layer 3 Issue
  • Lab 4-6: Instructor-Led Lab Debrief Session
  • Lab 5-1: Given a Basic Device Management Script, Interpret the Desired Script Operation
  • Lab 5-2: Given a UNIX Cron Job File, Interpret the Desired Operations
  • Lab 6-1: Perform a Change Request, Image Upgrade: Take Corrective Action If Needed
  • Lab 6-2: Perform a Change Request, Image Upgrade: Take Corrective Action If Needed
  • Lab 6-3: Perform a Change Request, New Command: Take Corrective Action If Needed
  • Lab 6-4: Perform a Change Request, New SNMP Community String: Take Corrective Action If Needed
  • Lab 6-5: Perform a Change Request, New SNMP Community String: Take Corrective Action If Needed Instructor-Led Lab Debrief Session.

Course ID: SSPO


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